Zavis is an AI receptionist for clinics, dental practices and hospitals in the UAE. It answers WhatsApp, Instagram, web chat and phone calls 24/7 in Arabic and English, and books patients into open slots in your diary. Clinical questions go to a person on your team. It works alongside your existing EMR.
Clinic management software for the patient side. Keeps your EMR.
Clinic and hospital systems Zavis connects to, each with its own page
AR + EN
Chat and calls answered in both languages
24/7
Answering after hours, weekends and public holidays
< 1 week
From first call to live, for most clinics
A healthcare chatbot answers. A receptionist books.
A healthcare chatbot can tell a patient your opening hours. An AI receptionist for a medical practice has to do what the person at the desk does: pick up the WhatsApp, pick up the phone, check the live diary, offer a slot that is actually free, and confirm it in the EMR.
Zavis is a healthcare AI agent built for clinics, and it does that on WhatsApp, Instagram, web chat and the phone, in Arabic and English. Voice AI answers the call when the desk is busy or closed. Anything clinical, anything urgent and anything it is unsure about goes to your team within seconds, with the full conversation attached.
AI for medical practice reception needs limits. Zavis books, reschedules and cancels inside the rules you set, and answers from content you approve. It never answers a clinical question.
Clinics already running Zavis
UAE practices using Zavis on top of their own systems.
45+ clinics and branches run their patient messages on Zavis. Top clinics using Zavis AI Receptionist include Right Health, Dr Joy Dental Clinic and Quttainah Medical Center.
Zavis has handled 5.3 million+ patient messages, about one every 4 seconds over the last 30 days, and 100,000+ phone calls. Clinics have booked or managed 340,000+ appointments through Zavis, synced with their EMRs.
5.3 million+
patient messages handled
1 every 4 s
patient messages, on average over the last 30 days
100,000+
phone calls through Zavis
340,000+
appointments booked or managed through Zavis, synced with clinic EMRs
Five jobs the desk does by hand today. Zavis runs them.
Each one reads your EMR's appointment feed and works the patient side of it. Nothing is migrated and nobody re-trains.
AI reception
An AI receptionist that answers chat and calls
It picks up WhatsApp and the phone in Arabic and English, answers from your approved content, and books into a slot that is genuinely free. Clinical questions go to a person.
The 9pm enquiry is booked before your desk opens.
Inbound call · 02:14
Returning patient · 3 prior visits
AR → EN
Patient
“أريد تغيير موعدي يوم الخميس” — I want to move my Thursday appointment
Agent action
Identified patient · found Thursday 10:00 booking · offered next three openings
Rescheduled in EMRSummary loggedSentiment: positive
One inbox
WhatsApp, SMS and email in one thread
Every message lands against one patient record, so a coordinator sees the whole history before replying. Instagram and web chat land in the same place.
Nobody hunts through three phones for the last message.
WhatsAppAI agent
my crown came off tonight, can someone look at it
That is a same-visit repair. Dr. Haddad has 09:30 tomorrow.
Booked · written to EMR
InstagramAI agent
do you do hydrafacial? saw your reel
We do, 50 minutes. Thursday 6pm or Saturday 11am?
Booked · written to EMR
TikTokAI agent
price for braces consult?
Consult is free. Want the next slot in Al Barsha?
Booked · written to EMR
No-show recovery
Most clinic software logs the no-show. Zavis rebooks it.
The patient who missed 10:00 gets a WhatsApp at 10:05 with two open slots. The slot is refilled from your own patient list, and nobody at the desk has to pick up the phone.
Missed appointments come back onto the diary the same day.
WhatsApp · Reem A.No-show recovery
10:00 · Reem A. · marked no-show in your EMR
Hi Reem, we missed you at 10:00 today. Thursday 16:00 or Saturday 09:30 with Dr Haddad?
saturday pls 🙏
Done. Saturday 09:30. I will remind you Friday evening.
Rebooked · Sat 09:30 written to EMR
Dormant-patient reactivation
It finds the patients who stopped coming back
Zavis reads the appointment feed, works out who is overdue, skips anyone who has already booked or opted out, and messages the rest until they rebook or reply.
Recall goes out every week without anyone at the desk remembering.
Hygiene due · 6 months
214 due
AAisha M.Last visit 6 monthsSent
RRohan P.Last visit 7 monthsSent
NNadia K.Consent withdrawnSkipped
SSara L.Last visit 6 monthsBooked
7 skipped before send207 sent
Payments and reviews
It chases the balance and asks for the review
An unpaid balance gets a payment link on WhatsApp and a reminder. A completed visit gets a request for a Google review, timed while the patient is still pleased.
Fewer invoices left open, more recent reviews.
After the visit · Reem A.
Automated
Tue 18:10
Visit complete · balance outstanding on invoice 1042
Tue 18:12
Payment link sent on WhatsApp
Wed 09:40
Paid · receipt sent · balance closed
Wed 09:45
“How was your visit with Dr Haddad?” · review request sent
Wed 10:02
Google review posted
Timing, wording and how many reminders go out are yours to set. Patients who opt out are skipped.
Calculator
See what an AI receptionist is worth to your clinic
Six numbers from your own clinic. The estimate updates as you type, and what you type stays in your browser.
Tell us about your clinic
Your diary
Your money
how many weeks your clinic operates
what you pay one receptionist
AED
appointments booked per week
avg. collected per patient visit
AED
no-shows and late cancellations per week
avg. time from visit to the patient paying
What Zavis does for your clinic
Improvement
Monthly
Annual
Hours given back to your front desk
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—
What those hours cost you today
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No-shows rebooked
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More of your schedule filled
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Get paid faster
—
Estimated valuehours, no-shows and schedule, added up
On the call we run the same sums against your actual diary.
Your 12-month projection with Zavis
Cumulative value, AED
Fill in the numbers above and the projection draws itself.
Month
Cumulative front-desk hours given back
Fill in the numbers above and the projection draws itself.
Month
How this is worked out, and the assumptions you can change
min
%
%
%
%
Hours given back = weekly appointments × desk minutes per appointment × the share the AI receptionist takes over.
What those hours cost you = those hours × the salary, spread over 208 paid hours a month. It is desk time freed for other work.
No-shows rebooked = missed appointments × the share rebooked × revenue per visit. A 2011 review of 29 studies found automated reminders cut missed hospital appointments by 29%; the default here is lower.
Schedule filled = weekly appointments × the extra-bookings share × revenue per visit.
Get paid faster is shown in days and is left out of the total. Zavis sends the payment link and the reminder; it does not handle insurance claims.
A month is your weeks open ÷ 12. The projection adds the same month twelve times.
* Estimates only, worked out from the numbers you enter and the assumptions above. They assume the clinic does not already run automated reminders or an AI front desk. What your clinic sees depends on your diary, your patients and how the agents are set up.
What it decides alone
It settles the routine. It stops at anything clinical.
The line between what the receptionist handles and what reaches your team is yours to draw. This is the default.
It settles
No one is waiting on your team
Books, reschedules, cancels
Within your availability and cancellation window.
Answers from your approved content
Services, locations, insurers you accept.
It stops
Handed over in under 10 seconds
Clinical questions
Routed to a clinician. Never answered.
Emergency language
Priority queue, thread attached.
Anything it is not confident about
To your team in under 10 seconds.
Works with your EMR
Keep the system your team already knows.
Zavis connects through the appointment feed, export or API your EMR already exposes. Each system has its own page with what is read, what is written back and how setup is scoped.
An AI receptionist for a clinic is software that does the front desk's routine work on WhatsApp, Instagram, web chat and the phone. It answers new enquiries, checks your live availability, books the appointment into your EMR, sends the reminder and follows up if the patient goes quiet. It also answers questions about services, locations and the insurers you accept, from content you approve.
Is there an AI receptionist for clinics in the UAE?
Yes. Zavis is an AI receptionist built for clinics, dental practices and hospitals in the UAE. It answers on your clinic's own WhatsApp number through the WhatsApp Business API, and on Instagram, web chat and the phone, in Arabic and English. The team is based in the UAE and does the setup with your clinic directly. Other products are sold too: the comparison at zavis.ai/ai-receptionist-comparison-uae lists 13 AI receptionists for UAE clinics with what each one states about channels, Arabic and booking.
Does it work with my EMR?
Yes, where your EMR exposes an appointment feed, export or API. Zavis reads the open slots and writes the booking back, and connects to 52 clinic and hospital systems, including Insta by Practo, Unite EMR, ClinicSoft, Cliniko and Zenoti. Our team confirms exactly what your instance supports during onboarding, before anything goes live.
Does it answer after hours?
Yes. It answers chat and calls after hours, at weekends and on public holidays, so the 9pm enquiry is booked before your desk opens. Anything clinical or urgent still goes to a person on your team with the conversation attached.
What will it never answer?
Clinical questions, emergencies and anything it is not confident about. Those go to a person on your team in under ten seconds with the conversation attached. Everything else it answers only from the content you have approved.
Does it speak Arabic?
Yes. It answers chat and calls in Arabic and English, and your team sees the conversation translated, so a coordinator who reads English can step into an Arabic thread.
Is this a healthcare AI agent or a chatbot?
A chatbot answers questions. A healthcare AI agent takes actions: it checks the live diary, books, reschedules, cancels, sends the reminder and follows up. Zavis is the second kind. Five agents share the work, for patient intake, appointment reminders, no-show recovery, feedback and post-visit care, all inside the rules you set.
Does it make and take phone calls?
Yes. Voice AI answers the phone when the desk is busy or closed, and makes the reminder and no-show calls a receptionist would make. Calls run in Arabic and English. Anything clinical or urgent goes to a person on your team with the conversation attached.
Does it work for dental clinics, hospitals and single doctors?
Yes. The same AI receptionist runs a single doctor's practice, a dental clinic or a hospital front desk. What changes is the diary it reads and the rules you set: which services it books, which insurers it confirms, when it hands over. It connects to the EMR or practice system each of those already uses.
Is it a WhatsApp AI agent?
Yes. WhatsApp is where most patients in the UAE write first, so Zavis runs on the WhatsApp Business API on your clinic's own number, answers within seconds and books from the chat. The same agent covers Instagram, web chat and the phone, so a patient who starts on one and continues on another is one conversation.
Is it a virtual receptionist for medical clinics?
Yes, an AI one. A virtual receptionist service usually means remote staff who answer calls for the clinic. Zavis does that work with AI at any hour, on WhatsApp, Instagram, web chat and the phone, and books into your EMR. Clinical questions still go to a person on your team.
Which front desk work does it take over?
Enquiries, bookings, confirmations and reminders, missed calls, no-show rebooking, recall, payment links and review requests. Your team keeps check-in, clinical questions, complaints and insurance approvals. The guide to clinic front desk automation at zavis.ai/guides/clinic-front-desk-automation-uae sets out each workflow step by step.
How does Zavis reduce no-shows?
It reminds patients before the visit and rebooks the ones who miss it. Every booking gets a WhatsApp confirmation and reminders 24 hours and 12 hours before the appointment, each with a one-tap reschedule link. A patient who misses a 10:00 slot gets a WhatsApp at 10:05 offering two open slots, and Zavis follows up until they rebook or reply.
Which clinics use Zavis, and how much does it handle?
45+ clinics and branches run their patient messages on Zavis. Top clinics using Zavis AI Receptionist include Right Health, Dr Joy Dental Clinic and Quttainah Medical Center. Zavis has handled 5.3 million+ patient messages, about one every 4 seconds over the last 30 days, and 100,000+ phone calls. Clinics have booked or managed 340,000+ appointments through Zavis, synced with their EMRs. The counts come from Zavis production data, leave out test accounts and are rounded down.
How much does Zavis cost?
Zavis is priced per clinic, based on its setup, and quoted after a demo. The price depends on how many locations you run, your patient volume and which agents you switch on. You get the exact quote on the 20-minute walkthrough.
Next step
Bring the name of your EMR. Leave with a plan.
Twenty minutes on a call. We map Zavis against your actual diary and quote it for your clinic.
