We do the heavy lifting. Your team just sees patients.
Onboarding, data migration, training, and ongoing support — run by a UAE-based team that understands clinic operations, not just software.
What you get, beyond the software
A Zavis rollout comes with people. Here is who shows up and what they do.
A named onboarding lead
One UAE-based specialist owns your rollout end to end — configuration, EMR connection, team readiness. Nothing falls between vendors.
Contact data brought across safely
Contacts, conversation history, and consent state are mapped, validated, and reconciled against your EMR before anything goes live. No lost contacts, no duplicate patient records.
On-site when it matters
We come to your clinic for kickoff, go-live, and refreshers. Reception and coordinators learn at the desk they actually work from.
Training built around your workflows
Role-based sessions in Arabic and English — front desk, coordinators, doctors, management — matched to how your clinic already runs.
We connect to the EMR you already run
Zavis is the patient engagement layer that sits on top of your clinical system — never a replacement for it. Your clinical records stay exactly where they are, and onboarding never means migrating off the system your doctors know.
Integrated EMR Partners
Running something not listed, or several systems across branches? See how EMR integration works.
Our promise
We do not hand over a login and wish you luck. Every Zavis rollout comes with named people — from the first configuration call to the quarter after go-live — because a platform nobody was taught to use is not a platform, it is a licence fee.
Implementation & onboarding
Six steps, built to be fast and unremarkable — so you spend the fortnight on patients, not configuration.
Let's talk
We sit with your team, map how enquiries actually reach you today, and agree on what go-live means for your clinic.
Data & EMR connection
We connect your EMR for live scheduling and bring your contact data across — validated and reconciled before anyone relies on it.
Configured for your clinic
Channels, AI agents, routing rules, SLAs, and templates set up around your services, branches, and languages. Not a generic template.
Train your team
On-site, role-based sessions in Arabic and English. Front desk, coordinators, and management each learn their own view of the platform.
Go live, with us there
Day one is supervised. We watch the first real patient conversations and bookings alongside your team and adjust in the moment.
Hypercare
Priority response through the first month, with daily checks while your team builds muscle memory on the new workflow.
Ongoing support
Healthcare does not stop, so neither does the team behind your platform.
Reach us where you already work
Your Success Manager is on WhatsApp, email, and phone. No ticket portal, no queue before a human replies.
Escalation that goes somewhere
Anything that stops patients booking is escalated with priority response, not parked behind a next-business-day autoreply.
Maintenance you never feel
Platform updates land outside clinic hours. Your reception desk never opens to a changed screen mid-shift.
The help does not stop at launch
Once you are running, we stay to make the platform fit the way your clinic actually works.
A Success Manager who knows your clinic
The same person through onboarding and long after it. They know your branches, your service lines, and what you were trying to fix.
Feedback that changes the product
What your coordinators flag in month two shapes what ships in month four. UAE clinic operations drive the roadmap.
Insights you can act on
Reviews of where enquiries leak, which campaigns convert to paid visits, and what to change next — with the numbers behind each call.
Why Zavis
Four things that decide whether a healthcare rollout survives its first month.
UAE-based team
Onboarding, training, and support run from here. Same time zone, same working week, on-site when it matters.
Works with your existing EMR
Bidirectional sync with no middleware. Keep the clinical system your team already knows.
Arabic and English throughout
Every AI agent, message template, training session, and interface — in both languages, from day one.
Live in days, not quarters
Channels answering on day one, AI agents booking by day three, the full platform running inside two weeks.
Let's get your clinic live
Tell us how patients reach you today and we will walk you through exactly what your first two weeks on Zavis look like.
