Comparison · Clinic software · UAE
Clinic management software and clinic CRMs in the UAE, compared
Clinics in Dubai and across the UAE run two kinds of software. A clinic management system such as Helix, ClinicGateway, MedicoPlus, MediMate247 or Clinicea holds the record and the billing. A clinic CRM such as Zavis, Yma or HalaFlow works the patient list on WhatsApp. This guide compares 19 of them. Zavis wrote it.
Clinic management software for the patient side. Keeps your EMR.
Written by Zavis. Vendor facts as each website stated them on .
- 52
- Clinic and hospital systems Zavis connects to, each with its own page
- AR + EN
- Chat and calls answered in both languages
- 24/7
- Answering after hours, weekends and public holidays
- < 1 week
- From first call to live, for most clinics
How we compared
Facts from each vendor's own website, read on one day
We started from the products that web search and AI assistants return for searches such as "clinic management software in Dubai", "best CRM for clinics in Dubai" and "appointment reminder software for UAE clinics". We kept the products that say they serve clinics in the UAE, and on 19 October 2026 we read up to nine public pages on each vendor's website.
Each fact in the tables is what the vendor states about its own product, and each row links to its sources. We did not test the products, and a claim on a website is not a measurement. Where a website does not state a fact, the cell says "Not stated". The product can still do it.
Zavis makes one of these products and wrote this page. The Zavis row uses the same columns and the same rule: only what zavis.ai states. We show no prices, our own included. The last column says only whether a vendor shows its prices on its website.
Products change. To correct a row, write to [email protected]. We update the row and the date.
Clinic management systems
Systems that hold the record
Ten systems that keep the patient record, the diary and the billing. Most also send reminders. In alphabetical order.
| Product | What it is | UAE health-record reporting | Channels | Booking and systems | Based in | Prices on the site |
|---|---|---|---|---|---|---|
| BestoSysbestosys.ae | EMR and clinic management software for dental, dermatology and aesthetics, physiotherapy and multispecialty practices. | NABIDH | WhatsApp | One calendar for schedules and appointments. Turns WhatsApp conversations into appointments | Ras Al Khaimah, UAE and Pune, India | Not stated |
| Clinic Waveclinicwave.com | EMR, CRM and ERP in one system for multi-branch clinics. | NABIDH | WhatsAppInstagramSMS | One calendar across branches, rooms and practitioners | Dubai, UAE | Published |
| Cliniceaclinicea.comConnects to Zavis | Cloud clinic management software: appointments, billing, inventory, patient data and medical records. | NABIDH | SMS | 24/7 online booking into the doctor's calendar. Syncs with Google, Apple and Outlook calendars | Not stated | Published |
| ClinicGatewayclinicgateway.aeConnects to Zavis | Clinic management software for UAE clinics: scheduling, records, insurance e-claims and patient messaging. | NABIDH. Insurance e-claims | WhatsApp | Online booking 24/7 into the clinic calendar | Dubai, UAE | Published |
| Helixhelixbydoctors.com | Clinic management platform with EMR, billing and claims, inventory, HR and CRM on one patient record. Arabic, English, Turkish and Russian. | NABIDH, Malaffi, Riayati. Insurance e-claims | WhatsAppInstagramMessengerWeb chatSMSEmail | Its own calendar by doctor and room. Okadoc and MedQuick bookings sync into it | Dubai, UAE | On request |
| MEDAS E-Clinicmedassolutions.com | Web-based management system for polyclinics, medical centres and clinic chains, with specialty EMR modules. | NABIDH, Malaffi, Riayati | Not stated | Online booking, scheduling by doctor availability, reminders and a waitlist | Dubai, UAE | Not stated |
MedicoPlusclinicsoftware.aeSources (6)
| Clinic management and EMR system for clinics, medical centres, hospitals and healthcare groups. Made by Kaizen Star Technologies. | NABIDH, Riayati, Malaffi | WhatsAppSMSEmail | One calendar for doctors, resources and reminders | Dubai, UAE | On request |
| MediMate247medimate247.comConnects to Zavis | Cloud healthcare management software for UAE providers, with electronic health records. | NABIDH, Malaffi, Riayati | Not stated | Calendar scheduling with automated appointment reminders | Ajman, UAE | Published |
| Medoc HMSmedochms.com | Cloud clinic and hospital management: appointments, records, billing, pharmacy, laboratory and branches. | Says it supports the clinical data formats Dubai requires | WhatsAppSMS | Online booking by department, doctor and time slot | Trivandrum, India | On request |
| Tabbabatabbaba.com | Arabic-first cloud clinic system: appointments, records, invoicing and WhatsApp reminders. Built for clinics in Egypt and offered to UAE clinics. | Not stated | WhatsApp | Bookings appear in the clinic schedule at once | Not stated | Published |
Names identify each product. No partnership is implied. Facts are as each vendor's website stated them on ; we did not test the products. To correct a row, write to [email protected].
Clinic CRM and patient messaging
Software that works the patient list
Nine products that message patients, follow up and book, next to the system that holds the record. Zavis comes first because it wrote this page. The others follow in alphabetical order.
| Product | What it is | Channels | Languages | Booking and systems | Based in | Prices on the site |
|---|---|---|---|---|---|---|
| Zavis Wrote this pageAbout Zavis | Clinic CRM and AI receptionist: reminders, no-show rebooking, recall and one inbox, run from the EMR's appointment feed. Keeps the EMR. | WhatsAppPhone callsWeb chatInstagramSMSEmail | Arabic, English | Reads open slots from the clinic's EMR and writes the booking back. Connects to 52 clinic systems, including Insta by Practo, Unite EMR, ClinicSoft, Cliniko and Zenoti | UAE | On request |
| Beejekbeejek.com | WhatsApp customer retention for small businesses in the Gulf, with a dental clinic page: reminders, receipts, reviews and campaigns. | WhatsApp | Arabic, English, Spanish (templates) | Prompts patients to book the next visit and takes pre-payment. Lists point-of-sale and commerce integrations | Not stated | Published |
| HalaFlowhalaflow.io | WhatsApp booking, reminders and messaging for UAE clinics and dental practices. Made by Eleven Orbit. | WhatsAppInstagramWeb chat | Not stated | Shows availability and confirms bookings in its own appointment calendar | UAE | Not stated |
| HubSpot CRMhubspot.com | General CRM for marketing, sales and service, with a healthcare page. Not built for clinics only. | WhatsAppPhone callsWeb chatSMSEmail | Not stated | Meeting links that sync with a calendar | Cambridge, Massachusetts, US | Published |
| Kodly CRMkodly.ae | AI CRM for local businesses, with a dental page: lead capture, follow-up and booking. | WhatsAppPhone callsWeb chatInstagramSMSEmail | Not stated | Books into the business's calendar and embeds a booking calendar on its website | Dubai, UAE | Not stated |
| QuickWAquickwa.com | WhatsApp messaging for clinics, dental practices, salons and spas: reminders, reception handover and AI-assisted enquiries. | WhatsApp | Arabic, English | Staff check availability and update the booking system. Links to Calendly, Cal.com, Zoho CRM and HubSpot | Casper, Wyoming, US | Published |
| Super Clinic CRMsupercliniccrm.com | CRM for aesthetic, dermatology and cosmetic clinics: leads, patients, bookings, follow-ups and WhatsApp campaigns. | WhatsApp | Not stated | Appointments, booking queues and front-desk coordination | Dubai, UAE | On request |
| Ymayma.health | Patient communication workspace and AI front desk for clinics, with a shared record for each patient. | WhatsAppInstagram | Arabic, English, Hindi, Urdu | Writes bookings into a supported EHR. Names Altegio, Simplex and Insta by Practo | Dubai, UAE | Published |
| Zoho CRM for healthcarezoho.com | General CRM with a healthcare edition for clinics, hospitals and medical professionals. | WhatsAppPhone callsSMSEmail | Not stated | In-person and telehealth appointments. Syncs with Zoho Calendar or Google Calendar | Not stated | Published |
Names identify each product. No partnership is implied. Facts are as each vendor's website stated them on ; we did not test the products. To correct a row, write to [email protected].
How to choose
Six questions that decide clinic software in the UAE
Choose the record system first, then the software that works the patient list. These questions apply to both.
- 01
Does it report to the health-record exchange in your emirate?
Dubai clinics report to NABIDH, Abu Dhabi clinics to Malaffi and clinics in the northern emirates to Riayati. Ask the vendor to show a live connection, not a plan.
- 02
Does it handle e-claims for the insurers you accept?
Insurance claims are where a record system earns its cost. Ask which insurers and claim portals it supports today.
- 03
Where is patient data hosted?
UAE health-data rules restrict storing or processing patient health data outside the country unless an exception applies. Ask where records, messages and backups are kept, and get the answer in writing.
- 04
Does it answer patients, or only remind them?
Most systems send a reminder. Fewer answer the reply, offer a new slot, rebook the no-show and recall the patient who is overdue. That work is what a clinic CRM is for.
- 05
Does it run on your clinic's own WhatsApp number?
Ask whether it uses the WhatsApp Business API on your number, who owns the number, and what happens to the conversations if you change software.
- 06
Will the two systems agree about the diary?
If you run a record system and a CRM, the CRM should read open slots from the record system and write bookings back, so nobody types a booking twice.
Where Zavis fits
Zavis is the clinic CRM. Your EMR stays.
Zavis is clinic management software for the patient side. It reads the appointment feed from the record system you already run. It sends the reminders, rebooks no-shows, recalls overdue patients and answers WhatsApp, Instagram, web chat and calls in Arabic and English.
It connects to 52 clinic systems, including Insta by Practo, Unite EMR, ClinicSoft, Cliniko and Zenoti, and Clinicea, ClinicGateway and MediMate247 from the table above. Records, charting, billing and claims stay in your EMR. Zavis is priced per clinic and quoted after a walkthrough.
Questions clinics ask
Straight answers
What clinic management software do clinics in Dubai use?
Systems sold to clinics in Dubai include Helix, ClinicGateway, MedicoPlus, MediMate247, MEDAS E-Clinic, BestoSys, Clinic Wave and Clinicea, and international systems such as Cliniko and Zenoti. Many clinics add a clinic CRM such as Zavis for the patient side: WhatsApp, reminders, no-show follow-up and recall.
What is the best CRM for clinics in Dubai?
The one that works your patient list without your desk typing anything twice. It should read your record system's diary, run on your clinic's WhatsApp number, answer in Arabic and English and pass clinical questions to a person. Zavis is built to those requirements and wrote this guide. Compare it with Yma, HalaFlow, Super Clinic CRM, Zoho and HubSpot on the questions above.
What is the difference between clinic management software and a clinic CRM?
Clinic management software holds the record: the patient file, the diary, billing, insurance claims and the reporting your emirate requires. A clinic CRM works the patient relationship around it: enquiries, reminders, no-show follow-up, recall and reviews. Some products do a little of both. Many clinics run one of each.
Which clinic software in the UAE supports NABIDH, Malaffi and Riayati?
As each website stated on 19 October 2026: Helix, MEDAS E-Clinic, MedicoPlus and MediMate247 name all three. BestoSys, Clinic Wave, Clinicea and ClinicGateway name NABIDH. Ask any vendor to show the live connection for your emirate before you sign.
Can Zoho CRM or HubSpot work as a clinic CRM?
Yes, with work. Zoho and HubSpot are general CRMs with healthcare pages, and both list WhatsApp among their channels. You build and maintain the clinic workflows, the reminders and the link to your record system. A clinic CRM such as Zavis comes with those already built.
Do I need both a clinic management system and a clinic CRM?
You need the record system. Add a CRM if your record system does not already answer WhatsApp, rebook no-shows, recall overdue patients and reply at 9pm. If it does all four, you do not need a CRM.
How much does clinic software cost in the UAE?
Some vendors in this guide publish prices on their websites and others quote after a call. The last column of each table shows which. Zavis is priced per clinic, based on its setup, and quoted after a 20-minute walkthrough.
Why does Zavis publish a comparison that names its competitors?
Clinics compare products before they buy, and a list that leaves out the alternatives does not help them. We used only what each vendor publishes, linked every source and applied the same rule to our own row. If a row is wrong, write to [email protected] and we correct it.
Next step
Bring the name of your EMR. Leave with a plan.
Twenty minutes on a call. We map Zavis against your actual diary and quote it for your clinic.
- No migration
- Setup handled by our team
- Custom pricing per clinic
