Omnichannel inbox
Every channel a patient can reach you on lands in the same thread, and the same AI receptionist answers on all of them with the whole patient history behind it.
Channels
What the inbox does
my crown came off tonight
21:04
That is a same-visit repair. 09:30 tomorrow?
AI21:04
yes please, is Dr Haddad free?
21:05
Sat 09:30 · Hygiene
Dr Haddad · Jumeirah · 45 min
Connected Channels
Multi-branch, multi-number
WhatsApp, Instagram, Messenger, TikTok and the phone, across every location and every number your clinic runs.
WhatsApp, Instagram, Messenger, TikTok and the phone all attach to one patient record, so nobody is asked to repeat themselves.
Your team reads one history instead of five inboxes
Each location keeps its own WhatsApp number, Instagram account and phone line. The inbox routes by branch and shows them together.
One team covers every location without switching apps
Someone taps your Instagram ad at 9pm, messages on WhatsApp, and books Saturday morning. The inbox carries the campaign with them the whole way, so the appointment is still tied to the ad that brought them in.
You can see which ads booked appointments, and which only bought clicks
Ad sources
That booking is filed under
Instagram · August retargeting
It checks the insurer and the live schedule, then drafts the answer. Your team sends it, edits it, or takes over the thread.
Replies go out in seconds, still in your words
“do you take AXA and can I come saturday”
Yes, we accept AXA. Saturday 09:30 is free.
The AI receptionist
One AI receptionist reads every thread, writes the reply, books the slot and knows when to hand over. These are the jobs it does inside the conversations above.
Three channels and eight months of history, condensed into what the coordinator needs before they reply.
Wants hydrafacial, asked twice about price
Prefers evenings after 7pm
AXA, already verified
No-showed once, 8 months ago
It checks the insurer and the live schedule first, then writes the reply your coordinator sends, edits, or overrides.
Yes, we take AXA. Saturday 09:30 is free with Dr Haddad. Shall I hold it?
Ranked on intent, history and your protocols.
By branch, language and who is on shift.
It reads the live schedule, then writes the appointment back.
Thu 19:15 · Hydrafacial
Dr Haddad · Al Barsha · written back
Clinical, billing or upset — it steps aside.
Arabic and English on every channel
It answers in the patient’s language and shows your team the English.
Next step
Bring a message your clinic actually received. We run it through the inbox live on the call, on the channel it arrived on.
