Zavis + Insta by Practo — Clinic CRM Integration
Keep Insta by Practo. Add the layer that fills your diary.
Clinic software for the patient side of a Dubai clinic that runs on Insta by Practo. Insta by Practo (Insta HMS) is Practo's hospital and clinic management system, used by clinics and centres across the Gulf. Zavis is the patient CRM that runs on top of it: every enquiry answered, booked and followed up until the slot is filled.
What syncs between Insta by Practo and Zavis
Zavis reads operational data. Clinical records never leave Insta by Practo.
Zavis does not read or write clinical notes, diagnoses, prescriptions or lab results. Every exchange is logged.
What Zavis adds on top of Insta by Practo
Insta by Practo runs the clinic. Zavis works the patients around it.
No-show recovery
Most clinic software logs the no-show. Zavis messages the patient and rebooks the slot.
Dormant-patient reactivation
Zavis finds patients who stopped coming back and follows up until they rebook or reply.
Unified inbox
Every WhatsApp, SMS and email lands in one inbox, against one patient record.
AI reception
An AI receptionist answers chat and calls, handles pricing and insurance questions, and books into the diary after hours.
Payments and reviews
Zavis chases unpaid balances and asks patients for a Google review once the visit is done.
How the Insta by Practo setup works
Connect
Our team connects Zavis to Insta by Practo through its appointment feed, export or API.
Map the appointment feed
Doctors, branches and appointment types are mapped so every booking lands on the right calendar.
Switch on the agents
Reminders, no-show recovery and the AI receptionist go live once you approve each flow.
Most clinics are live in under a week. Pricing is custom to each clinic and scoped during onboarding. Get a quote on the walkthrough
Insta by Practo and Zavis — common questions
01Does Zavis work with Insta by Practo?
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Yes. Zavis connects to Insta by Practo through its appointment feed, export or API, and our team handles the setup as part of onboarding. Your front desk keeps working in Insta by Practo; Zavis picks up the follow-up around it.
02Do I need to replace Insta by Practo to use Zavis?
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No. Insta by Practo stays your system of record for patient records, scheduling and billing. Zavis runs on top of it as the patient CRM: the unified inbox, reminders, recall campaigns and AI reception that an EMR is not built to do.
03What does the Insta by Practo integration cost?
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Zavis pricing is custom to each clinic — it depends on your locations, patient volume and which modules you switch on. The Insta by Practo integration is scoped as part of the same conversation. A 20-minute walkthrough is the fastest way to get an exact quote.
04Is patient data safe?
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Zavis reads operational data only: appointments, providers, calendars and visit-completion status. It writes back booking confirmations. Clinical notes, diagnoses, prescriptions and lab results never leave Insta by Practo.
Zavis also connects to
Running a different system, or more than one across your branches? See every system we connect to.
Already on Insta by Practo? Good.
Keep it. A 20-minute walkthrough shows what Zavis does with the enquiries, no-shows and dormant patients around it.
