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Missed calls · Dubai

Missed call recovery for clinics in Dubai

Zavis stops a clinic in Dubai losing patients to missed calls. Voice AI answers calls 24/7 in Arabic and English when the desk is busy or closed and books into your EMR. A call that is still missed gets a WhatsApp to the caller and a callback task with an SLA timer for a named person on your team.

Clinic management software for the patient side. Keeps your EMR.

Updated

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52
Clinic and hospital systems Zavis connects to, each with its own page
AR + EN
Chat and calls answered in both languages
24/7
Answering after hours, weekends and public holidays
< 1 week
From first call to live, for most clinics

Where a missed call goes

A call the desk cannot answer is often a patient trying to book. The line is engaged, the receptionist is with a patient at the counter, or the clinic is closed. Unless someone calls back, the clinic never learns what the caller wanted.

Zavis handles it in three steps. Voice AI answers when the desk cannot, in Arabic or English, and books or reschedules in your EMR during the call. If a call is still missed, a WhatsApp goes to the caller's number, opens a conversation and asks for a good time. A callback task with an SLA timer goes to your team, so a named person owns every missed call.

When your staff take a call, a screen pop shows the patient's profile, open tasks and earlier conversations, and every call is recorded and transcribed. A call with emergency intent goes to a priority queue for a person.

Clinics already running Zavis

UAE practices using Zavis on top of their own systems.

Dental Nation
Dental Nation
Quttainah Specialized Hospital
Quttainah Specialized Hospital
Right Health
Right Health
Modern Aesthetics
Modern Aesthetics
Lueur Aesthetic Clinic
Lueur Aesthetic Clinic
Dr Joy Dental Clinic
Dr Joy Dental Clinic
Flow Space
Flow Space

What Zavis does

Five jobs the desk does by hand today. Zavis runs them.

Each one reads your EMR's appointment feed and works the patient side of it. Nothing is migrated and nobody re-trains.

AI reception

An AI receptionist that answers chat and calls

It picks up WhatsApp and the phone in Arabic and English, answers from your approved content, and books into a slot that is genuinely free. Clinical questions go to a person.

The 9pm enquiry is booked before your desk opens.

Inbound call · 02:14

Returning patient · 3 prior visits

AR → EN

Patient

“أريد تغيير موعدي يوم الخميس” — I want to move my Thursday appointment

Agent action

Identified patient · found Thursday 10:00 booking · offered next three openings

Rescheduled in EMRSummary loggedSentiment: positive
One inbox

WhatsApp, SMS and email in one thread

Every message lands against one patient record, so a coordinator sees the whole history before replying. Instagram and web chat land in the same place.

Nobody hunts through three phones for the last message.

WhatsAppAI agent

my crown came off tonight, can someone look at it

That is a same-visit repair. Dr. Haddad has 09:30 tomorrow.

Booked · written to EMR

InstagramAI agent

do you do hydrafacial? saw your reel

We do, 50 minutes. Thursday 6pm or Saturday 11am?

Booked · written to EMR

TikTokAI agent

price for braces consult?

Consult is free. Want the next slot in Al Barsha?

Booked · written to EMR

No-show recovery

Most clinic software logs the no-show. Zavis rebooks it.

The patient who missed 10:00 gets a WhatsApp at 10:05 with two open slots. The slot is refilled from your own patient list, and nobody at the desk has to pick up the phone.

Missed appointments come back onto the diary the same day.

WhatsApp · Reem A.No-show recovery

10:00 · Reem A. · marked no-show in your EMR

Hi Reem, we missed you at 10:00 today. Thursday 16:00 or Saturday 09:30 with Dr Haddad?

saturday pls 🙏

Done. Saturday 09:30. I will remind you Friday evening.

Rebooked · Sat 09:30 written to EMR
Dormant-patient reactivation

It finds the patients who stopped coming back

Zavis reads the appointment feed, works out who is overdue, skips anyone who has already booked or opted out, and messages the rest until they rebook or reply.

Recall goes out every week without anyone at the desk remembering.

Hygiene due · 6 months

214 due

  • AAisha M.Last visit 6 monthsSent
  • RRohan P.Last visit 7 monthsSent
  • NNadia K.Consent withdrawnSkipped
  • SSara L.Last visit 6 monthsBooked
7 skipped before send207 sent
Payments and reviews

It chases the balance and asks for the review

An unpaid balance gets a payment link on WhatsApp and a reminder. A completed visit gets a request for a Google review, timed while the patient is still pleased.

Fewer invoices left open, more recent reviews.

After the visit · Reem A.

Automated

  1. Tue 18:10

    Visit complete · balance outstanding on invoice 1042

  2. Tue 18:12

    Payment link sent on WhatsApp

  3. Wed 09:40

    Paid · receipt sent · balance closed

  4. Wed 09:45

    “How was your visit with Dr Haddad?” · review request sent

  5. Wed 10:02

    Google review posted

Timing, wording and how many reminders go out are yours to set. Patients who opt out are skipped.

Works with your EMR

Keep the system your team already knows.

Zavis connects through the appointment feed, export or API your EMR already exposes. Each system has its own page with what is read, what is written back and how setup is scoped.

Insta by PractoUnite EMRClinicSoftHelixMeDASSimplex HIMESZenotiCliniceaClinikoDentallyAll 52 systems

All marks belong to their respective owners.

How it starts

Three steps. Most clinics are live in under a week.

  1. 01

    Connect

    Our team connects Zavis to your EMR through its appointment feed, export or API.

  2. 02

    Map the appointment feed

    Doctors, branches and appointment types are mapped so every booking lands on the right calendar.

  3. 03

    Switch on the agents

    Reminders, no-show recovery and the AI receptionist go live once you approve each flow.

Compare before you choose

Read next

Questions clinics ask

Straight answers

How can a clinic in Dubai stop losing patients from missed calls?

Answer more of the calls, and follow up every call you still miss. Zavis does both: Voice AI answers when the desk is busy or closed and books into your EMR, and each call that is still missed gets a WhatsApp to the caller and a callback task with an SLA timer for a named person on your team.

Does the AI answer the phone in Arabic?

Yes. Voice AI answers calls in Arabic and English and books or reschedules in your EMR during the call.

What happens to a call that comes in at night?

Voice AI answers it. If the call is still missed, the caller gets a WhatsApp straight away, and the callback task waits for your team in the morning with the caller's preferred time already captured.

Which phone systems does it work with?

Zavis works with Twilio and Avaya. Bring the name of your phone system to the walkthrough and we confirm the set-up first.

Are calls recorded?

Yes. Every call is recorded and transcribed, and staff see a summary next to the patient's profile and earlier conversations.

What should a clinic measure?

Missed calls per day and the share returned within your SLA, for each branch. The guide to clinic front desk automation at zavis.ai/guides/clinic-front-desk-automation-uae lists the other numbers a front desk should track each week.

How much does Zavis cost?

Zavis is priced per clinic, based on its setup, and quoted after a demo. The price depends on how many locations you run, your patient volume and which agents you switch on. You get the exact quote on the 20-minute walkthrough.

Do you support clinics in Dubai?

Yes. Zavis works with licensed clinics in Dubai and with clinics across the other emirates. The team is based in the UAE and does the setup with your clinic directly.

Next step

Bring the name of your EMR. Leave with a plan.

Twenty minutes on a call. We map Zavis against your actual diary and quote it for your clinic.

  • No migration
  • Setup handled by our team
  • Custom pricing per clinic
Book a 20-minute walkthrough