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WhatsApp booking · Dubai

WhatsApp booking for clinics in Dubai

A clinic in Dubai takes bookings on WhatsApp by connecting its own number to the WhatsApp Business API and linking it to the diary in its EMR. Zavis does both. When a patient writes, it offers open slots from your live diary, the patient confirms in one tap, and the booking is written to your EMR, with reminders 24 and 12 hours before the visit.

Clinic management software for the patient side. Keeps your EMR.

Updated

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Custom pricing per clinic, quoted on the walkthrough.

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52
Clinic and hospital systems Zavis connects to, each with its own page
AR + EN
Chat and calls answered in both languages
24/7
Answering after hours, weekends and public holidays
< 1 week
From first call to live, for most clinics

What a clinic needs, and how a booking goes

Automated booking needs two things. The first is the WhatsApp Business API on the clinic's own number; the WhatsApp Business app on a phone is built for replies by hand. The second is a link to the diary in your EMR, so the slots offered to the patient are slots that are actually free.

With Zavis, the patient writes to your number and the AI asks what they need: the service, the doctor or the branch. It offers open slots from the live diary, the patient taps one, and the appointment is written to your EMR. A WhatsApp confirmation goes out straight away, and reminders follow 24 and 12 hours before the visit, each with a one-tap reschedule link.

Your coordinators can book from the same inbox. They filter live slots by doctor, department, service and branch, and the booking is linked to the patient's MRN, which stops duplicate records. An ad can open a WhatsApp chat too, so each booking keeps the campaign it came from.

Clinics already running Zavis

UAE practices using Zavis on top of their own systems.

Dental Nation
Dental Nation
Quttainah Specialized Hospital
Quttainah Specialized Hospital
Right Health
Right Health
Modern Aesthetics
Modern Aesthetics
Lueur Aesthetic Clinic
Lueur Aesthetic Clinic
Dr Joy Dental Clinic
Dr Joy Dental Clinic
Flow Space
Flow Space

What Zavis does

Five jobs the desk does by hand today. Zavis runs them.

Each one reads your EMR's appointment feed and works the patient side of it. Nothing is migrated and nobody re-trains.

AI reception

An AI receptionist that answers chat and calls

It picks up WhatsApp and the phone in Arabic and English, answers from your approved content, and books into a slot that is genuinely free. Clinical questions go to a person.

The 9pm enquiry is booked before your desk opens.

Inbound call · 02:14

Returning patient · 3 prior visits

AR → EN

Patient

“أريد تغيير موعدي يوم الخميس” — I want to move my Thursday appointment

Agent action

Identified patient · found Thursday 10:00 booking · offered next three openings

Rescheduled in EMRSummary loggedSentiment: positive
One inbox

WhatsApp, SMS and email in one thread

Every message lands against one patient record, so a coordinator sees the whole history before replying. Instagram and web chat land in the same place.

Nobody hunts through three phones for the last message.

WhatsAppAI agent

my crown came off tonight, can someone look at it

That is a same-visit repair. Dr. Haddad has 09:30 tomorrow.

Booked · written to EMR

InstagramAI agent

do you do hydrafacial? saw your reel

We do, 50 minutes. Thursday 6pm or Saturday 11am?

Booked · written to EMR

TikTokAI agent

price for braces consult?

Consult is free. Want the next slot in Al Barsha?

Booked · written to EMR

No-show recovery

Most clinic software logs the no-show. Zavis rebooks it.

The patient who missed 10:00 gets a WhatsApp at 10:05 with two open slots. The slot is refilled from your own patient list, and nobody at the desk has to pick up the phone.

Missed appointments come back onto the diary the same day.

WhatsApp · Reem A.No-show recovery

10:00 · Reem A. · marked no-show in your EMR

Hi Reem, we missed you at 10:00 today. Thursday 16:00 or Saturday 09:30 with Dr Haddad?

saturday pls 🙏

Done. Saturday 09:30. I will remind you Friday evening.

Rebooked · Sat 09:30 written to EMR
Dormant-patient reactivation

It finds the patients who stopped coming back

Zavis reads the appointment feed, works out who is overdue, skips anyone who has already booked or opted out, and messages the rest until they rebook or reply.

Recall goes out every week without anyone at the desk remembering.

Hygiene due · 6 months

214 due

  • AAisha M.Last visit 6 monthsSent
  • RRohan P.Last visit 7 monthsSent
  • NNadia K.Consent withdrawnSkipped
  • SSara L.Last visit 6 monthsBooked
7 skipped before send207 sent
Payments and reviews

It chases the balance and asks for the review

An unpaid balance gets a payment link on WhatsApp and a reminder. A completed visit gets a request for a Google review, timed while the patient is still pleased.

Fewer invoices left open, more recent reviews.

After the visit · Reem A.

Automated

  1. Tue 18:10

    Visit complete · balance outstanding on invoice 1042

  2. Tue 18:12

    Payment link sent on WhatsApp

  3. Wed 09:40

    Paid · receipt sent · balance closed

  4. Wed 09:45

    “How was your visit with Dr Haddad?” · review request sent

  5. Wed 10:02

    Google review posted

Timing, wording and how many reminders go out are yours to set. Patients who opt out are skipped.

Works with your EMR

Keep the system your team already knows.

Zavis connects through the appointment feed, export or API your EMR already exposes. Each system has its own page with what is read, what is written back and how setup is scoped.

Insta by PractoUnite EMRClinicSoftHelixMeDASSimplex HIMESZenotiCliniceaClinikoDentallyAll 52 systems

All marks belong to their respective owners.

How it starts

Three steps. Most clinics are live in under a week.

  1. 01

    Connect

    Our team connects Zavis to your EMR through its appointment feed, export or API.

  2. 02

    Map the appointment feed

    Doctors, branches and appointment types are mapped so every booking lands on the right calendar.

  3. 03

    Switch on the agents

    Reminders, no-show recovery and the AI receptionist go live once you approve each flow.

Compare before you choose

Read next

Questions clinics ask

Straight answers

How can a clinic in Dubai take appointment bookings on WhatsApp?

Connect the clinic's own WhatsApp number to the WhatsApp Business API and link it to the diary in your EMR. Zavis does the setup. Patients then write to your number, choose from open slots in the chat and confirm in one tap; the booking is written to your EMR and a WhatsApp confirmation goes out at once.

Do I need the WhatsApp Business API?

For bookings that a system takes and writes to your EMR, yes. Zavis runs on the WhatsApp Business API on your clinic's own number, so patients keep writing to the number they already know.

Does the booking go into my EMR?

Yes, where your EMR exposes an appointment feed, export or API. Zavis reads the open slots and writes the booking back, and connects to 52 clinic and hospital systems, including Insta by Practo, Unite EMR, ClinicSoft, Cliniko and Zenoti.

Can patients reschedule or cancel on WhatsApp?

Yes. Every reminder carries a one-tap reschedule link, and the AI books, reschedules and cancels inside the rules you set, such as your cancellation window.

Can my team still book by hand?

Yes. Coordinators book from the same inbox, picking live slots by doctor, department, service and branch, with the patient's MRN linked so no duplicate record is created.

How does Zavis reduce no-shows?

It reminds patients before the visit and rebooks the ones who miss it. Every booking gets a WhatsApp confirmation and reminders 24 hours and 12 hours before the appointment, each with a one-tap reschedule link. A patient who misses a 10:00 slot gets a WhatsApp at 10:05 offering two open slots, and Zavis follows up until they rebook or reply.

How much does Zavis cost?

Zavis is priced per clinic, based on its setup, and quoted after a demo. The price depends on how many locations you run, your patient volume and which agents you switch on. You get the exact quote on the 20-minute walkthrough.

Do you support clinics in Dubai?

Yes. Zavis works with licensed clinics in Dubai and with clinics across the other emirates. The team is based in the UAE and does the setup with your clinic directly.

Next step

Bring the name of your EMR. Leave with a plan.

Twenty minutes on a call. We map Zavis against your actual diary and quote it for your clinic.

  • No migration
  • Setup handled by our team
  • Custom pricing per clinic
Book a 20-minute walkthrough