Case studies · anonymised
What the Zavis AI receptionist did at three clinics
Three anonymised reports from Zavis production data over the 90 days to 19 October 2026. At each clinic the AI receptionist sent most of the first replies to patients, with a median of 4 to 5 seconds, and answered first in nearly every after-hours conversation that got a reply.
Clinic management software for the patient side. Keeps your EMR.
Anonymised. Zavis production data read on .
- 52
- Clinic and hospital systems Zavis connects to, each with its own page
- AR + EN
- Chat and calls answered in both languages
- 24/7
- Answering after hours, weekends and public holidays
- < 1 week
- From first call to live, for most clinics
Method
How we measured
The numbers come from Zavis production data, read on 19 October 2026, for the 90 days before that date. A conversation counts when a patient sent at least one message in that period. The first reply is the first message from the AI or from a person on the clinic's team after the patient's first message.
After hours means between 8pm and 8am, UAE time. Medians are shown, not averages, because a few slow replies would distort an average. Figures are rounded down. Internal and test accounts are left out.
The clinics are not named. These reports describe what happened at each clinic. They are not a controlled test, so they do not show what would have happened without Zavis, and they make no claim about no-shows or revenue.
Across clinics on Zavis
One patient conversation in four starts after hours.
- 43,000+
- new patient conversations in 30 days
- 34
- clinic accounts
- 24%
- started between 8pm and 8am, UAE time
In the 30 days to 19 October 2026, 24% of the new patient conversations across 34 clinic accounts on Zavis started between 8pm and 8am, UAE time, when most front desks are closed.
Report 1
A multi-branch healthcare group in the UAE
The AI receptionist answers first. The group's team works the same inbox and takes over when needed.
- 15,000+
- patient conversations in 90 days
- 96%
- of first replies sent by the AI
- 4 seconds
- median time to the AI's first reply
- 97%
- of answered after-hours conversations: the AI replied first
In 90 days the group had more than 15,000 patient conversations. Of the conversations that got a reply, the AI sent the first reply in 96%, with a median of 4 seconds.
24% of the conversations started between 8pm and 8am, and the AI answered first in 97% of those that got a reply. Over the period the AI sent more than 67,000 replies and the team more than 53,000, in the same inbox.
Report 2
A specialist eye clinic
The AI receptionist answers first. Coordinators also create appointments in Zavis.
- 1,700+
- patient conversations in 90 days
- 89%
- of first replies sent by the AI
- 5 seconds
- median time to the AI's first reply
- 580+
- appointments created in Zavis by coordinators
In 90 days the clinic had more than 1,700 patient conversations, and more than 1,000 of them got a reply. The AI sent the first reply in 89% of those, with a median of 5 seconds. 13% of conversations started between 8pm and 8am, and the AI answered first in 99% of those that got a reply.
In the same period coordinators created more than 580 appointments in Zavis, some later cancelled, and the AI agent created 26. Most bookings at this clinic are still made by a person, with the AI handling the first reply.
Report 3
An aesthetics clinic
The AI receptionist answers first. Automated messages also go out from the same account.
- 5,300+
- patient conversations in 90 days
- 94%
- of first replies sent by the AI
- 4 seconds
- median time to the AI's first reply
- 32%
- of conversations started between 8pm and 8am
In 90 days the clinic had more than 5,300 patient conversations, and more than 690 of them got a reply from the AI or the team. The AI sent the first reply in 94% of those, with a median of 4 seconds.
32% of the conversations started between 8pm and 8am, the highest share of the three clinics. The AI answered first in 95% of the after-hours conversations that got a reply.
Questions clinics ask
Straight answers
How fast does an AI receptionist reply to patients?
At the three clinics in these reports, when the Zavis AI receptionist sent the first reply, the median time was 4 to 5 seconds. That held after hours too: the AI answered first in 95% to 99% of the conversations that started between 8pm and 8am and got a reply.
How many patient messages reach a clinic after hours?
Across 34 clinic accounts on Zavis, 24% of new patient conversations in the 30 days to 19 October 2026 started between 8pm and 8am, UAE time. At one aesthetics clinic the share was 32%.
Why are the clinics not named?
Zavis publishes client names only with the client's written agreement. Until then, reports describe the clinic by type and show rounded figures, with no patient data.
Do these reports show fewer no-shows or more revenue?
No. They show reply speed and after-hours coverage, which the data measures directly. A claim about no-shows or revenue needs a controlled comparison and the clinic's agreement, and these reports have neither.
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