Zavis is a virtual receptionist for medical clinics in Dubai and across the UAE. It is AI, not a remote call centre. It answers WhatsApp, Instagram, web chat and phone calls 24/7 in Arabic and English and books patients into open slots in your EMR. Clinical questions go to a person on your team.
Clinic management software for the patient side. Keeps your EMR.
52
Clinic and hospital systems Zavis connects to, each with its own page
AR + EN
Chat and calls answered in both languages
24/7
Answering after hours, weekends and public holidays
< 1 week
From first call to live, for most clinics
Two kinds of virtual receptionist
A virtual receptionist for a medical clinic in Dubai comes in two forms. An answering service puts remote staff on your phone line. An AI receptionist does the same work in software, on the phone and on the chat channels where patients in the UAE write first.
Remote staff work in shifts and follow a script. Unless they can see your clinic system, they take a message and your desk calls the patient back. An AI receptionist reads the open slots from your EMR, offers ones that are free and books the one the patient picks, at 9pm as well as at 9am.
Zavis is the AI kind. It answers on your clinic's own WhatsApp number through the WhatsApp Business API, and on Instagram, web chat and the phone. Anything clinical, urgent or unclear goes to your team with the conversation attached. The comparison of AI receptionists in the UAE lists the other products and what each one states it does.
Clinics already running Zavis
UAE practices using Zavis on top of their own systems.
Dental Nation
Quttainah Specialized Hospital
Right Health
Modern Aesthetics
Lueur Aesthetic Clinic
Dr Joy Dental Clinic
Flow Space
What Zavis does
Five jobs the desk does by hand today. Zavis runs them.
Each one reads your EMR's appointment feed and works the patient side of it. Nothing is migrated and nobody re-trains.
AI reception
An AI receptionist that answers chat and calls
It picks up WhatsApp and the phone in Arabic and English, answers from your approved content, and books into a slot that is genuinely free. Clinical questions go to a person.
The 9pm enquiry is booked before your desk opens.
Inbound call · 02:14
Returning patient · 3 prior visits
AR → EN
Patient
“أريد تغيير موعدي يوم الخميس” — I want to move my Thursday appointment
Agent action
Identified patient · found Thursday 10:00 booking · offered next three openings
Rescheduled in EMRSummary loggedSentiment: positive
One inbox
WhatsApp, SMS and email in one thread
Every message lands against one patient record, so a coordinator sees the whole history before replying. Instagram and web chat land in the same place.
Nobody hunts through three phones for the last message.
WhatsAppAI agent
my crown came off tonight, can someone look at it
That is a same-visit repair. Dr. Haddad has 09:30 tomorrow.
Booked · written to EMR
InstagramAI agent
do you do hydrafacial? saw your reel
We do, 50 minutes. Thursday 6pm or Saturday 11am?
Booked · written to EMR
TikTokAI agent
price for braces consult?
Consult is free. Want the next slot in Al Barsha?
Booked · written to EMR
No-show recovery
Most clinic software logs the no-show. Zavis rebooks it.
The patient who missed 10:00 gets a WhatsApp at 10:05 with two open slots. The slot is refilled from your own patient list, and nobody at the desk has to pick up the phone.
Missed appointments come back onto the diary the same day.
WhatsApp · Reem A.No-show recovery
10:00 · Reem A. · marked no-show in your EMR
Hi Reem, we missed you at 10:00 today. Thursday 16:00 or Saturday 09:30 with Dr Haddad?
saturday pls 🙏
Done. Saturday 09:30. I will remind you Friday evening.
Rebooked · Sat 09:30 written to EMR
Dormant-patient reactivation
It finds the patients who stopped coming back
Zavis reads the appointment feed, works out who is overdue, skips anyone who has already booked or opted out, and messages the rest until they rebook or reply.
Recall goes out every week without anyone at the desk remembering.
Hygiene due · 6 months
214 due
AAisha M.Last visit 6 monthsSent
RRohan P.Last visit 7 monthsSent
NNadia K.Consent withdrawnSkipped
SSara L.Last visit 6 monthsBooked
7 skipped before send207 sent
Payments and reviews
It chases the balance and asks for the review
An unpaid balance gets a payment link on WhatsApp and a reminder. A completed visit gets a request for a Google review, timed while the patient is still pleased.
Fewer invoices left open, more recent reviews.
After the visit · Reem A.
Automated
Tue 18:10
Visit complete · balance outstanding on invoice 1042
Tue 18:12
Payment link sent on WhatsApp
Wed 09:40
Paid · receipt sent · balance closed
Wed 09:45
“How was your visit with Dr Haddad?” · review request sent
Wed 10:02
Google review posted
Timing, wording and how many reminders go out are yours to set. Patients who opt out are skipped.
What it decides alone
It settles the routine. It stops at anything clinical.
The line between what the receptionist handles and what reaches your team is yours to draw. This is the default.
It settles
No one is waiting on your team
Books, reschedules, cancels
Within your availability and cancellation window.
Answers from your approved content
Services, locations, insurers you accept.
It stops
Handed over in under 10 seconds
Clinical questions
Routed to a clinician. Never answered.
Emergency language
Priority queue, thread attached.
Anything it is not confident about
To your team in under 10 seconds.
Works with your EMR
Keep the system your team already knows.
Zavis connects through the appointment feed, export or API your EMR already exposes. Each system has its own page with what is read, what is written back and how setup is scoped.
Is there a virtual receptionist for medical clinics in Dubai?
Yes. A clinic in Dubai can use a remote answering service, where staff answer calls for the clinic, or an AI receptionist, which answers calls and chat in software. Zavis is an AI receptionist for clinics in Dubai and the rest of the UAE. It answers WhatsApp, Instagram, web chat and phone calls in Arabic and English and books into your EMR.
What is the difference between a virtual receptionist and an AI receptionist?
A virtual receptionist is usually a person who works remotely and answers your calls. An AI receptionist is software that answers calls and messages with no person on the line. Zavis is software: it works at any hour, answers many patients at the same time and books from your live diary. It passes clinical questions, complaints and anything unclear to your team.
Can a virtual receptionist book appointments into my EMR?
Zavis can, where your EMR exposes an appointment feed, export or API. It reads the open slots and writes the booking back. It connects to 52 clinic and hospital systems, including Insta by Practo, Unite EMR, ClinicSoft, Cliniko and Zenoti. Our team confirms what your instance supports before anything goes live.
Does it answer phone calls, or only WhatsApp?
Both. Voice AI answers the phone when the desk is busy or closed, in Arabic and English. The same receptionist answers WhatsApp, Instagram and web chat, so a patient who calls and then writes is one conversation.
Does it work after hours and at weekends?
Yes. It answers chat and calls after hours, at weekends and on public holidays, so the 9pm enquiry is booked before your desk opens. Anything clinical or urgent still goes to a person on your team with the conversation attached.
What does it leave to my team?
Clinical questions, emergencies, complaints, check-in and insurance approvals. Zavis sends clinical and urgent messages to a person on your team in under ten seconds with the conversation attached, and answers everything else only from content you approve.
How much does Zavis cost?
Zavis is priced per clinic, based on its setup, and quoted after a demo. The price depends on how many locations you run, your patient volume and which agents you switch on. You get the exact quote on the 20-minute walkthrough.
Do you support clinics in Dubai?
Yes. Zavis works with licensed clinics in Dubai and with clinics across the other emirates. The team is based in the UAE and does the setup with your clinic directly.
Next step
Bring the name of your EMR. Leave with a plan.
Twenty minutes on a call. We map Zavis against your actual diary and quote it for your clinic.
