Zavis is an Arabic and English AI chatbot for clinics in the UAE that also books. It answers patients 24/7 on WhatsApp, Instagram, web chat and the phone, offers open slots from your EMR and books the visit. Your team reads each Arabic conversation translated, and clinical questions go to a person.
Clinic management software for the patient side. Keeps your EMR.
52
Clinic and hospital systems Zavis connects to, each with its own page
AR + EN
Chat and calls answered in both languages
24/7
Answering after hours, weekends and public holidays
< 1 week
From first call to live, for most clinics
What an Arabic chatbot for a clinic has to do
Patients in the UAE write to clinics in Arabic and in English, often on WhatsApp and often after hours. A chatbot for a clinic has to answer both, and it has to do more than answer: check the diary, offer a slot and book it.
Zavis answers in Arabic and English on your clinic's own WhatsApp number, on Instagram, on web chat and on the phone. It answers questions about services, locations and the insurers you accept from content you approve, and it books from the live diary in your EMR.
Your coordinators do not need to read Arabic to supervise it. Each Arabic conversation shows translated in the inbox, so anyone on the desk can follow it and step in. Anything clinical, urgent or unclear goes to a person with the conversation attached.
Clinics already running Zavis
UAE practices using Zavis on top of their own systems.
Dental Nation
Quttainah Specialized Hospital
Right Health
Modern Aesthetics
Lueur Aesthetic Clinic
Dr Joy Dental Clinic
Flow Space
What Zavis does
Five jobs the desk does by hand today. Zavis runs them.
Each one reads your EMR's appointment feed and works the patient side of it. Nothing is migrated and nobody re-trains.
One inbox
WhatsApp, SMS and email in one thread
Every message lands against one patient record, so a coordinator sees the whole history before replying. Instagram and web chat land in the same place.
Nobody hunts through three phones for the last message.
WhatsAppAI agent
my crown came off tonight, can someone look at it
That is a same-visit repair. Dr. Haddad has 09:30 tomorrow.
Booked · written to EMR
InstagramAI agent
do you do hydrafacial? saw your reel
We do, 50 minutes. Thursday 6pm or Saturday 11am?
Booked · written to EMR
TikTokAI agent
price for braces consult?
Consult is free. Want the next slot in Al Barsha?
Booked · written to EMR
AI reception
An AI receptionist that answers chat and calls
It picks up WhatsApp and the phone in Arabic and English, answers from your approved content, and books into a slot that is genuinely free. Clinical questions go to a person.
The 9pm enquiry is booked before your desk opens.
Inbound call · 02:14
Returning patient · 3 prior visits
AR → EN
Patient
“أريد تغيير موعدي يوم الخميس” — I want to move my Thursday appointment
Agent action
Identified patient · found Thursday 10:00 booking · offered next three openings
Rescheduled in EMRSummary loggedSentiment: positive
No-show recovery
Most clinic software logs the no-show. Zavis rebooks it.
The patient who missed 10:00 gets a WhatsApp at 10:05 with two open slots. The slot is refilled from your own patient list, and nobody at the desk has to pick up the phone.
Missed appointments come back onto the diary the same day.
WhatsApp · Reem A.No-show recovery
10:00 · Reem A. · marked no-show in your EMR
Hi Reem, we missed you at 10:00 today. Thursday 16:00 or Saturday 09:30 with Dr Haddad?
saturday pls 🙏
Done. Saturday 09:30. I will remind you Friday evening.
Rebooked · Sat 09:30 written to EMR
Dormant-patient reactivation
It finds the patients who stopped coming back
Zavis reads the appointment feed, works out who is overdue, skips anyone who has already booked or opted out, and messages the rest until they rebook or reply.
Recall goes out every week without anyone at the desk remembering.
Hygiene due · 6 months
214 due
AAisha M.Last visit 6 monthsSent
RRohan P.Last visit 7 monthsSent
NNadia K.Consent withdrawnSkipped
SSara L.Last visit 6 monthsBooked
7 skipped before send207 sent
Payments and reviews
It chases the balance and asks for the review
An unpaid balance gets a payment link on WhatsApp and a reminder. A completed visit gets a request for a Google review, timed while the patient is still pleased.
Fewer invoices left open, more recent reviews.
After the visit · Reem A.
Automated
Tue 18:10
Visit complete · balance outstanding on invoice 1042
Tue 18:12
Payment link sent on WhatsApp
Wed 09:40
Paid · receipt sent · balance closed
Wed 09:45
“How was your visit with Dr Haddad?” · review request sent
Wed 10:02
Google review posted
Timing, wording and how many reminders go out are yours to set. Patients who opt out are skipped.
What it decides alone
It settles the routine. It stops at anything clinical.
The line between what the receptionist handles and what reaches your team is yours to draw. This is the default.
It settles
No one is waiting on your team
Books, reschedules, cancels
Within your availability and cancellation window.
Answers from your approved content
Services, locations, insurers you accept.
It stops
Handed over in under 10 seconds
Clinical questions
Routed to a clinician. Never answered.
Emergency language
Priority queue, thread attached.
Anything it is not confident about
To your team in under 10 seconds.
Works with your EMR
Keep the system your team already knows.
Zavis connects through the appointment feed, export or API your EMR already exposes. Each system has its own page with what is read, what is written back and how setup is scoped.
Is there an Arabic-speaking AI chatbot for clinics in the UAE?
Yes. Several products sold in the UAE say they answer patients in Arabic, and the comparison at zavis.ai/ai-receptionist-comparison-uae lists them with what each one states. Zavis is one of them. It answers WhatsApp, Instagram, web chat and phone calls in Arabic and English and books patients into your EMR.
How do I test an Arabic chatbot before I choose one?
Use your own patients' messages. Take twenty real WhatsApp messages from your clinic, in Arabic, in English and in a mix of both, with dialect and spelling as patients write them. Send them to each product on your shortlist and compare the answers and the bookings. Bring the same messages to a Zavis walkthrough.
Can my English-speaking staff read the Arabic chats?
Yes. The inbox shows each Arabic conversation translated, so a coordinator who reads English can follow the thread and step in.
Does it answer phone calls in Arabic too?
Yes. Voice AI answers the phone in Arabic and English when the desk is busy or closed, and makes the reminder and no-show calls a receptionist would make.
Is it a chatbot or an AI agent?
A chatbot answers questions. Zavis also takes actions: it checks the live diary, books, reschedules and cancels, sends the reminder and follows up, inside the rules you set.
Does the chatbot answer medical questions?
No. It never answers a clinical question. Symptoms, results, medication and anything urgent go to a person on your team with the conversation attached.
Can patients book appointments on WhatsApp?
Yes. A patient messages your clinic's WhatsApp number, Zavis offers open slots from your live diary and the patient confirms in one tap in the chat. The booking is written to your EMR and a WhatsApp confirmation goes out straight away. Zavis runs on the WhatsApp Business API on your clinic's own number.
Is patient data safe?
Zavis reads operational data only: appointments, providers, calendars and visit-completion status, and writes back booking confirmations. Clinical notes, diagnoses, prescriptions and lab results never leave your EMR. Patients who opt out are skipped before any message is sent.
How much does Zavis cost?
Zavis is priced per clinic, based on its setup, and quoted after a demo. The price depends on how many locations you run, your patient volume and which agents you switch on. You get the exact quote on the 20-minute walkthrough.
Next step
Bring the name of your EMR. Leave with a plan.
Twenty minutes on a call. We map Zavis against your actual diary and quote it for your clinic.
