AL Basma Pharmacy

التقييم العام

AL Basma Pharmacy receives a mixed reception from its patrons, with feedback highlighting both efficient service and significant communication issues. Many customers appreciate the convenience, particularly for late-night medication needs, and some have found their insurance processes handled smoothly without requiring their physical presence. The speed of delivery for online orders through apps like Talabat is also a point of praise, with items arriving promptly and accurately. However, a recurring concern revolves around responsiveness. Several reviewers express frustration with slow replies to calls and WhatsApp messages, sometimes feeling ignored even after multiple attempts to connect. This lack of timely communication appears to be a consistent problem for some, leading to significant dissatisfaction. There is also a specific instance where a pharmacist's advice regarding infant formula was questioned, raising concerns about the depth of product knowledge in certain situations. While some experiences point to a reliable and helpful pharmacy, others indicate a need for improvement in customer service responsiveness and staff consultation accuracy.

أبرز ما ذكره المرضى

• Late-night medication access
• Online order speed
• Insurance processing
• Slow communication response(2 إشارات)
• Pharmacist advice questioned
• Reliable delivery

أصوات المرضى الحديثة