AL Saha & AL Jamal Pharmacy

التقييم العام

Patient feedback for AL Saha & AL Jamal Pharmacy L.L.C. presents a mixed picture, with significant concerns raised about communication and service delivery. Several reviewers describe frustrating experiences with staff responsiveness, particularly through WhatsApp and online orders. One patient detailed a lengthy wait for a WhatsApp message to be opened while driving, followed by a rude dismissal when seeking urgent medication availability. Another reported ordering medicines online with no response and incorrect delivery information provided. This lack of timely and professional communication appears to be a recurring issue for some. On the other hand, positive experiences highlight specific staff members. Pharmacist Abdurahman, for instance, is praised for being professional, knowledgeable, and genuinely caring, taking time to explain details and answer questions patiently. This suggests that while systemic issues with communication and order fulfillment may exist, individual staff members can provide excellent patient care. The pharmacy's overall rating reflects this divide, with a substantial number of negative reviews impacting the average score.

أبرز ما ذكره المرضى

• WhatsApp communication issues(2 إشارات)
• Online order delays(2 إشارات)
• Unprofessional staff attitude
• Medication availability confusion(2 إشارات)
• Positive pharmacist interaction
• Delivery problems
• Complaint filed with Ministry

أصوات المرضى الحديثة