Health at Hand

التقييم العام

Patient experiences with Health at Hand DMCC present a mixed picture, with telehealth consultations being a frequent point of discussion. Many users find the process of scheduling and speaking with doctors to be straightforward and convenient, particularly for routine matters or prescription refills. Dr. Aakriti and Dr. Zaib are mentioned positively for their attentive listening and guidance towards effective treatment. However, significant issues arise when the service extends beyond simple consultations. Several reviewers report problems with the app's functionality, including technical glitches and unexpected multiple charges to credit cards. The follow-up process for these issues, such as refunds, appears to be a source of frustration, with some users waiting days without resolution. Lab test sample collection has also been a point of failure, with delays in insurance approval and no-shows for sample pickup leading to dissatisfaction. Pricing models, particularly subscription-based ones, have left some long-term users feeling that they are paying more than the service provided warrants, based on short call durations. This suggests that while the core telehealth consultation can be effective, the integrated services and backend support require considerable improvement to meet patient expectations.

أبرز ما ذكره المرضى

• Telehealth consultation quality(2 إشارات)
• App functionality issues
• Billing and refund problems
• Lab test coordination failures
• Doctor attentiveness(2 إشارات)
• Subscription value concerns
• Convenience for refills

أصوات المرضى الحديثة