New Mankhool Pharmacy

التقييم العام

Patient feedback for New Mankhool Pharmacy L L C presents a divided picture, with significant concerns raised about insurance handling and staff interactions. Several reviewers describe frustrating experiences where medications approved under insurance were later deemed unavailable, forcing out-of-pocket payments. This practice has led to feelings of being misled, with one patient stating, "Just playing with words." Communication issues also appear prevalent. Some customers report receiving incorrect medications without clear explanations or courteous follow-up. One individual noted a pharmacist gave the wrong medicine and then, "when they call you as well keep telling you to comeback." Conversely, a positive experience highlights the potential for excellent service. A reviewer praised a staff member named Mohan for his genuine helpfulness, particularly in resolving an insurance issue caused by a prescription typo. Mohan's proactive approach in contacting the doctor's nurse led to a swift resolution, demonstrating a level of care that contrasts sharply with the negative feedback. This suggests inconsistency in service delivery, with some staff members providing attentive assistance while others fall short on courtesy and accuracy. The pharmacy's approach to insurance claims and medication dispensing appears to be a primary driver of patient dissatisfaction.

أبرز ما ذكره المرضى

• Insurance claim issues(3 إشارات)
• Incorrect medication dispensed
• Poor staff courtesy(2 إشارات)
• Helpful staff member
• Misleading insurance practices(2 إشارات)
• Communication problems
• Medication brand changes

أصوات المرضى الحديثة