Marina Pharmacy Old Town

التقييم العام

Patient feedback for Marina Pharmacy Old Town (L.L.C) indicates significant concerns regarding staff professionalism and service delivery. Multiple reviewers describe interactions where staff appeared to lack essential pharmaceutical knowledge and customer service skills. A recurring theme involves issues with product availability and promised deliveries, with some patients reporting that promised items did not arrive as expected, leading to frustration and a sense of being misled. Pricing also emerged as a point of contention, with one tourist reporting a significantly inflated cost for a common medication. The pharmacy's approach to returns and refunds appears to be a source of distress, with one individual detailing a refusal to process a refund for a product that was not to be used, coupled with an aggressive response from staff when a manager was requested. This experience escalated to the point where the staff member threatened to call the police, which was perceived as highly unprofessional. Another patient found the staff's focus on upselling uncomfortable, feeling pressured to purchase items they did not need. These experiences collectively suggest a need for improved staff training in both product knowledge and customer interaction, alongside clearer policies on refunds and transparent pricing.

أبرز ما ذكره المرضى

• Staff knowledge questioned(2 إشارات)
• Refunds and returns difficult(2 إشارات)
• Delivery promises unmet
• Aggressive customer handling
• Upselling pressure
• Pricing concerns

أصوات المرضى الحديثة