Balsam Pharmacy

التقييم العام

Patient feedback for Balsam Pharmacy presents a mixed picture, with significant concerns raised about staff conduct and service delivery. Several reviewers describe experiences with rude and unhelpful staff members, particularly when seeking assistance with medication or insurance. One individual reported a particularly negative interaction with an older male staff member who was described as angry and dismissive when asked about a cough medicine. Another patient experienced difficulty with insurance claims, with staff reportedly requesting an ERX number that other pharmacies and the hospital indicated was not necessary for Dubai insurance. Communication also appears to be an issue, with one customer struggling to locate a specific product due to unclear directions from a female staff member. While some positive comments mention helpful staff and fair prices, the recurring themes of poor attitude and communication difficulties suggest areas for improvement in customer interaction and procedural clarity. The pharmacy's operating hours also seem to be a point of contention, with one reviewer finding it closed late at night when seeking urgent medication.

أبرز ما ذكره المرضى

• Staff rudeness(3 إشارات)
• Insurance claim issues
• Communication problems(2 إشارات)
• Helpful staff
• Fair prices
• Late-night closure

أصوات المرضى الحديثة