Magrabi Optical(Emirates Mall)

التقييم العام

Magrabi Optical at Emirates Mall presents a varied patient experience. Many visitors report efficient and professional service, with specific staff members frequently praised for their helpfulness and friendly demeanor. For instance, several reviewers highlighted positive interactions with individuals like Samy, Marie Anne, Christine, Islam, and Rita, noting their knowledge and ability to assist in finding suitable eyewear. Islam, in particular, was commended for quickly adjusting glasses, restoring them to a like-new fit. However, a significant negative experience was shared by one customer who felt misled by promises of trial lenses that were never delivered. This reviewer expressed deep disappointment with the lack of follow-up and accountability, suggesting a need for improved staff training in communication and customer care. The overall impression is of a well-stocked optical center where individual staff interactions can greatly shape a patient's perception, though systemic issues in communication and service delivery can lead to considerable dissatisfaction.

أبرز ما ذكره المرضى

• Staff helpfulness(5 إشارات)
• Service speed(2 إشارات)
• Product collection
• Customer care issues
• Glasses adjustment
• Positive interactions(4 إشارات)

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