Agilus Diagnostics

التقييم العام

Agilus Diagnostics FZ LLC receives mixed feedback from patients, with significant concerns raised about service delivery and accuracy. Several reviewers describe issues with promised services not being met, particularly concerning home visits. One patient reported that a promised multi-person team for a home blood draw was reduced to a single individual, leading to unprofessional attempts to enlist the driver for assistance. When the clinic was contacted, the suggestion was to travel to their location despite having paid for a home service, a situation that left the patient feeling let down. Communication and follow-up also appear problematic. One individual noted receiving a request for medical history after payment, despite having previously provided this information to the doctor who requested the tests. Another patient experienced significant delays in registration updates, with calls going unanswered even for their 24-hour drive-thru service, impacting timely results needed for travel. A critical report details a severe discrepancy where a lab report indicated a COVID-positive result, while internal lab findings showed negative, and subsequent tests confirmed negativity. This error, attributed to a system issue, was not rectified with the DHA despite multiple attempts by the patient, raising serious questions about data integrity and administrative follow-through. On a positive note, some patients have had excellent experiences, praising the professionalism of specific staff members, particularly during blood collection. One reviewer highlighted a phlebotomist's skill, stating, 'she is brilliant i didn't felt the sample collection which is reflected her professionalism.' The pricing was also mentioned positively by this same reviewer.

أبرز ما ذكره المرضى

• Home visit service issues(2 إشارات)
• Communication and follow-up(3 إشارات)
• Lab result accuracy
• Staff professionalism (blood draw)
• Pricing
• Registration delays

أصوات المرضى الحديثة