Hatta Hospital - Dubai Health

التقييم العام

Hatta Hospital receives a mixed reception from patients, with many highlighting the exceptional dedication of its nursing staff. Reviewers frequently describe nurses as warm, professional, and exceptionally patient, particularly in emergency situations and on general wards. This compassionate care is often cited as a significant positive, making stressful experiences more manageable. However, patient feedback also points to recurring issues, notably within the pharmacy department. Several individuals report prolonged waits and difficulties with insurance approvals for medications, suggesting a systemic problem that impacts patient access to necessary prescriptions. One reviewer detailed a frustrating experience where pharmacy staff allegedly refused to contact insurance providers or doctors to resolve a medication approval issue, leading to significant delays and dissatisfaction. Beyond pharmacy concerns, suggestions for improvement include implementing a meal pre-order system to reduce waste and better accommodate patient preferences, and a reconsideration of visitor timing policies to allow for more flexible family support. While the clinical care from doctors and nurses is often praised, these operational and administrative aspects present opportunities for Hatta Hospital to refine its patient experience.

أبرز ما ذكره المرضى

• Nursing Care(3 إشارات)
• Doctor Professionalism(2 إشارات)
• Pharmacy Issues(2 إشارات)
• Patient Communication(2 إشارات)
• Food Service Suggestions
• Visitor Policy Suggestions

أصوات المرضى الحديثة