Disease Prevention And Screening Centre- Alwahda Mall

التقييم العام

Patient experiences at the Disease Prevention and Screening Centre in Al Wahda Mall present a mixed picture, with many appreciating the efficiency of specific procedures while others highlight significant service gaps. Several reviewers describe the blood test and X-ray processes as efficient, with some receiving results within 24 hours. Registration and initial counter interactions are often noted as smooth. However, a recurring theme involves extended wait times, particularly attributed to insufficient nurse assistants or operational issues like manual token printing. Some patients, including those with young children or special needs, report feeling overlooked or experiencing a lack of understanding from staff regarding their specific circumstances. Communication breakdowns, including language barriers and unresponsiveness to follow-up calls, have also been cited as points of frustration. While many staff members are praised for their professionalism and pleasant demeanor, isolated incidents of rude or dismissive behavior have negatively impacted patient trust. The center's ability to update results in patient systems and provide timely follow-up is also an area needing attention, especially for expatriates relying on these services.

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• Wait times and staffing(3 إشارات)
• Staff professionalism and attitude(4 إشارات)
• Efficiency of specific tests(2 إشارات)
• Communication and follow-up(2 إشارات)
• Handling of special needs patients
• Operational flow and crowding
• Result delivery speed

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