What should you know about reason behind cracked heels?

Short answer
Cracked heels usually develop when thick, dry skin around the heel loses flexibility and splits under pressure, friction, or an underlying skin problem.
This answers one question. It is not a diagnosis and does not replace an assessment by a licensed doctor.
At a glance
- Main mechanism
- Dry, thickened heel skin splitting under load
- Helpful habit
- Moisturise after washing and reduce friction
- Get assessed early
- Deep cracks or cracks with infection signs
Why heel skin splits
Heel skin bears repeated pressure and can become thickened. When its outer layer loses moisture, it becomes less flexible; standing, walking, open-backed footwear, and friction can then pull the surface apart. [Dry Skin](/symptoms/dry-skin/) may be the main driver, while [Cracked Skin](/symptoms/skin-cracking/) describes the split itself. Scaling or itching between the toes or along the sole can point toward [Athlete's Foot](/conditions/athletes-foot/), which needs different treatment from simple dryness.
Steps that support healing
Wash gently with lukewarm water, pat dry, and apply a thick moisturiser soon afterwards, especially over the heel rim. Cover a painful fissure with a clean dressing and choose supportive, closed footwear that reduces rubbing. Avoid cutting thick skin with blades or aggressively filing a split. A clinician may recommend [Emollient Therapy](/treatments/medical-dermatology/emollient-therapy/) and check for eczema, fungal infection, or another cause if the cracks keep returning.
When professional care is needed
Arrange medical review for deep, bleeding, recurrent, or very painful fissures, or if home care is not helping. Seek prompt care for spreading redness, warmth, swelling, pus, fever, or red streaks, because these can signal infection. People with diabetes, reduced sensation, poor circulation, or immune problems should have foot cracks assessed early rather than treating a deep wound alone.
Questions for your doctor
Ask whether the pattern fits dryness, fungal infection, eczema, psoriasis, pressure, or a medicine-related change. Ask which moisturiser texture suits you, how to protect a fissure while walking, and what signs mean the skin needs an examination or prescription treatment.
Find care
General Clinics & Polyclinics in Abu Dhabi
That answer is general. If you want it applied to your own case, these are licensed general clinics & polyclinics listed in Abu Dhabi.
27 Ar Ruwwad St - Shakhbout City - MSH4 - Abu Dhabi - United Arab Emirates
Accepts: Daman, Thiqa, Cigna, MetLife +20 more
Al Ruwais, Al Dhafrah
Accepts: Daman, Thiqa, AXA, Cigna +16 more
Al Bahyah - Al Bahyah Old - Abu Dhabi - United Arab Emirates
Accepts: Daman, Thiqa, Cigna, Allianz Care +18 more
Abu Dhabi
Accepts: Daman, Thiqa, AXA, Cigna +27 more
Ordered by verification status and how complete each clinic's public record is, then alphabetically. This is a directory listing, not a ranking — Zavis does not rate or recommend providers.
A factual listing drawn from the DHA, DOH and MOHAP licence registers. It is not a referral, an endorsement, or advice that any of these providers is right for you.
Questions people ask
Can open-backed shoes contribute to cracked heels?
Yes. They can increase heel pressure and allow the skin edge to spread, especially when the skin is already thick or dry.
Should a cracked heel be filed?
Gentle care may remove loose surface scale, but do not file deeply into a painful split or use a blade.
Related
Related reading
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Medical disclaimer. This page is general health information, not medical advice, and it cannot diagnose you. Always consult a licensed healthcare provider about your own symptoms and treatment. In an emergency in the UAE, call 998 for an ambulance.