Al Ryan Int'l Polyclinic

Overall sentiment

Al Ryan Int'l Polyclinic in Jeddah holds a 3.4 rating from 518 Google reviews, and the five recent reviews we hold lean negative: four give one or two stars and one gives five. Two of the complaints concern the front desk. One reviewer says a receptionist spoke very rudely, said his shift was over and left without handing over the bill. Another describes a receptionist as extremely unprofessional and rude at an April appointment. Waiting time comes up twice. One reviewer registered at reception at 10:03, was still waiting for the orthopedic doctor at 11:30 and says the queue took two hours. A second was told that coming without a booking can mean a wait of four to five hours to be the first patient seen. That second review is the only five-star one, and it praises the front desk: a counter staff member found the reviewer another doctor while theirs was on vacation, explained how the file number works and gave the number to call for bookings. Doctors draw a split response. The reviewer who criticized the receptionist calls the ENT specialist amazing and very professional, while a one-star reviewer reports insulting behavior from a gynecologist and says a complaint raised with a manager was never written down or registered. Three of the five reviewers ask the clinic's management to act on what happened.

What stood out

• Requests for management to act(3 mentions)
• Rude reception staff(2 mentions)
• Long waits to see a doctor(2 mentions)
• Helpful counter staff member
• Booking ahead by phone
• Professional ENT specialist
• Complaint about a gynecologist

Recent patient voices