Hawally Government Clinic

Overall sentiment

Hawally Government Clinic holds a 3.1 rating from 46 Google reviews, and the five recent reviews we hold lean negative: three give one star, one gives three stars and one gives four. The complaints centre on the pharmacy and the reception desk. One reviewer says the pharmacy refused to hand over cholesterol medicine because it treated a doctor's note as expired, even though the doctor had said it could be used at any time, and says the medicine they had paid for went uncollected. Another one-star review describes a lack of respect at the pharmacy and a two-hour wait for medicine during which, the reviewer says, only five numbers moved with 72 people still ahead in the queue. A three-star reviewer, who is a regular patient, calls some reception staff rude and says they were slow to hand over papers because they were talking with a colleague while patients queued behind. The same reviewer says there is no problem with the doctors. The third one-star review gives no reason beyond saying the clinic deserves the score. The one four-star review is brief and describes the clinic as good and less crowded. Across the five, staff attitude comes up in three reviews and long waits in two, and none of the five criticises the doctors. Five reviews are a small share of 46, and these five are mostly about the pharmacy and front desk.

What stood out

• Staff attitude complaints(3 mentions)
• Pharmacy problems(2 mentions)
• Long waits for service(2 mentions)
• Prescription validity dispute
• No complaint about doctors
• Less crowded clinic

Recent patient voices