Emergency & Urgent Care Accepting Allianz Care in Dubai.

About Allianz Care

Allianz Care is the international expat-medical line of Allianz Partners, headquartered in Dublin and operating across 50+ markets. In the UAE, Allianz Care is most commonly seen on mid-to-high-tier expat employer schemes (oil & gas, professional services, education, multinationals) and on globally-mobile individual policies for executives who travel frequently between regions. Distinct from Allianz Group's general insurance presence in the UAE (which is a separate licensed entity), Allianz Care policies are written from Dublin and serviced through the local NEXtCARE TPA infrastructure for direct billing. Network access in the UAE spans Cleveland Clinic Abu Dhabi, Mediclinic, NMC, Aster, Burjeel, HealthPoint, Medcare, and most UAE-licensed multi-specialty centres. Pharmacy direct-billing covers the major chains (Aster, Life, BinSina). The plan ladder is Care, Care Plus, Premier, Premier Plus and Prestige (each opens a wider international hospital network). For UAE-resident members, Premier and Premier Plus are the dominant tiers on employer schedules; Prestige is reserved for executive-grade individual policies and partner-track engagements. For Premium-tier policyholders, the structure is a 0–20% outpatient co-pay (waived on Premier Plus and Prestige in-network), 0% inpatient, an annual benefit limit ranging from AED 2M (Care) to unlimited (Prestige), and direct billing across the entire UAE network. Maternity is included after a 10-month waiting period; dental at AED 3,000–6,000 sub-limit on enhanced tiers; vision at AED 1,000–1,500. Mental health is covered up to AED 8,000 outpatient on Premier Plus, which is among the highest in the segment. Pre-authorisation required for elective inpatient, advanced imaging, oncology, and specialty drugs. Allianz Care differentiates on geographic flexibility. Members who relocate within the GCC, Europe or Asia retain continuous cover with no re-underwriting — useful for executives on rotational postings. The trade-off versus Cigna and Bupa is that Allianz Care's UAE direct-billing depth is slightly thinner at the very top of the hospital pyramid (some Cleveland Clinic Abu Dhabi specialty units fall outside direct billing on entry-tier Care plans). Claims experience is solid: the MyHealth digital portal handles pre-authorisations and claims, with most authorisations cleared within 48 hours. Reimbursement claims typically settle in 15–21 working days, slower than Cigna's 7–14 day average. Co-pay, annual benefit limits and pre-authorisation rules for emergency & urgent care depend on your Allianz Care plan tier. Confirm with the provider's insurance desk before your visit, and with Allianz Care or your employer's HR broker for plan-specific schedules.