AL Seha AL Kubra Pharmacy

التقييم العام

Patient experiences at AL Seha AL Kubra Pharmacy LLC present a mixed picture, with some individuals reporting highly positive interactions and others expressing significant dissatisfaction. Several reviewers highlight friendly staff and a good selection of medications, with one patient noting they received their medicine very quickly. This suggests that when operations run smoothly, the pharmacy can provide efficient and pleasant service. However, a stark contrast emerges from other feedback. A significant concern raised involves unprofessional conduct during phone interactions. One customer detailed repeated instances of being hung up on, having calls ignored, and receiving dismissive responses when attempting to clarify insurance matters. This points to a critical breakdown in communication and customer service protocols for certain staff members. Another reviewer simply described the customer service as very bad, indicating a lack of value for their time. These negative accounts suggest a need for improved training and oversight to ensure consistent, respectful, and effective communication across all patient touchpoints, particularly when handling inquiries about insurance or resolving service issues. The disparity in experiences indicates that while the pharmacy has the potential for good service, there are clear areas requiring immediate attention to ensure all patients feel heard and respected.

أبرز ما ذكره المرضى

• Staff friendliness(2 إشارات)
• Medicine availability
• Speed of service
• Unprofessional phone conduct
• Ignored calls
• Dismissive communication
• Poor customer service
• Insurance handling issues

أصوات المرضى الحديثة