Yateem Optician

التقييم العام

Patients visiting Yateem Optician Llc Branch at Mall of the Emirates frequently highlight the helpfulness and professionalism of specific staff members. Najaf Ali, in particular, is mentioned multiple times for his efficient problem-solving and customer-focused approach, even extending courtesies to regular customers by waiving fees for minor adjustments or eye checks when a slight change in prescription was noted. Shibu is described as a gentle guide for frame and lens selection, ensuring patients make informed choices. However, a significant negative experience was reported regarding a discrepancy in advertised discounts. One reviewer detailed frustration when a promised 20% discount was reduced to 15% in-store, with management unable to resolve the issue, leading to a perception of misleading advertising and poor accountability. This inconsistency between online promotions and in-store policies created a disappointing customer experience. Another patient appreciated Mr. Firaz for promptly addressing a minor repair need on their eyeglasses. The reviews suggest a generally positive interaction with staff, but a clear need for consistent pricing and transparent communication regarding promotions.

أبرز ما ذكره المرضى

• Staff helpfulness and professionalism(4 إشارات)
• Customer service courtesies(2 إشارات)
• Discount discrepancies
• Frame and lens guidance
• Eyeglass repairs
• Management accountability

أصوات المرضى الحديثة