Health Premium Home Health Care Services

التقييم العام

Patient experiences with Health Premium Home Health Care Services Sole Proprietorship L.L.C. have been largely negative, with significant concerns raised about communication and service delivery. Many reviewers describe a consistent pattern of unresponsiveness, particularly regarding the delivery of PCR results. Patients report waiting well beyond promised timelines, with some waiting 36 to 48 hours for results that were supposed to be expedited. When attempts are made to follow up, communication channels appear to be problematic. Reviewers mention difficulty reaching staff by phone, with calls frequently disconnected, and a lack of response to WhatsApp messages. Some patients felt their concerns were dismissed, with one instance of being told a visit occurred when no one had shown up. This lack of reliable follow-up and communication has led to considerable frustration and a feeling of being disregarded. The service has been described as unprofessional, with some individuals seeking refunds through their credit card companies due to non-delivery of promised services.

أبرز ما ذكره المرضى

• PCR result delays(4 إشارات)
• Unresponsive communication(4 إشارات)
• Missed appointments
• Appalling customer service(2 إشارات)
• Lack of follow-up(2 إشارات)
• Money taken, no service
• Calls frequently end

أصوات المرضى الحديثة