Emirates Optical (L.L.C) (branch) Al Hudaiba

التقييم العام

Patient feedback for Emirates Optical (L.L.C) at the Al Hudaiba branch presents a mixed but generally positive picture, with many customers highlighting exceptional service from specific staff members. Several reviewers frequently mention Stephanie by name, describing her as friendly, amazing, and skilled at handling customers. Dr. Repin also receives praise for explaining needs clearly. This positive experience has cultivated loyalty, with one customer returning since 2017. However, a significant negative experience was reported by one reviewer who received an incorrect eye prescription after initial testing, requiring two return visits for re-examination and a new prescription. This individual also noted poor customer service from the optician, Nadi, citing a lack of interaction and unaddressed queries. Another reviewer experienced considerable delays in receiving their receipt, waiting over seven days, and found a lack of response to their inquiries. This suggests potential issues with administrative processes and communication follow-up, which management may need to address to ensure consistent quality across all patient interactions.

أبرز ما ذكره المرضى

• Staff helpfulness and friendliness(4 إشارات)
• Accuracy of prescriptions
• Customer service quality(2 إشارات)
• Receipt processing delays
• Patient loyalty
• Clarity of explanations

أصوات المرضى الحديثة