Reem Hospital L.L.C In-Patient Pharmacy

التقييم العام

Patient feedback for Reem Hospital L.L.C In-Patient Pharmacy presents a divided picture. Many individuals have expressed significant satisfaction with the pharmacy staff, particularly highlighting the exceptional service provided by Pharmacist Raghad. Reviewers describe her as kind, patient, professional, and instrumental in making complex processes feel smooth and reassuring. This positive sentiment extends to other staff members, with some patients noting clear advice and great care. However, a substantial number of negative reviews point to considerable issues with operational efficiency and communication. Several patients report extremely long wait times, with one individual waiting nearly an hour even when the pharmacy was not crowded. Communication channels also appear to be a point of failure; multiple reviewers state that phone calls go unanswered and WhatsApp messages are ignored. This lack of responsiveness raises concerns about accessibility, especially for patients needing urgent advice on their medications. The overall experience suggests a need for improvement in managing wait times and ensuring consistent, reliable communication with patients.

أبرز ما ذكره المرضى

• Exceptional staff kindness(3 إشارات)
• Pharmacist Raghad's professionalism(2 إشارات)
• Long wait times(3 إشارات)
• Unanswered phone calls
• Ignored WhatsApp messages
• Lack of medication explanation

أصوات المرضى الحديثة