AL Dhafra Family Medicine Center

التقييم العام

Patient feedback for AL Dhafra Family Medicine Center presents a mixed perspective, highlighting both areas of strong patient satisfaction and significant service concerns. Many patients commend the facility for its convenient location, particularly for local residents, describing it as a much-needed resource. Specific staff members, such as Mrs. Zahera Sawayeh Alhameli and Mr. Elmouez Ledin Alla from the Quality Department, receive praise for their approachable nature and problem-solving skills during unforeseen issues. Dr. Ahmed Abdulaziz is frequently mentioned for his professionalism and kind demeanor, especially when interacting with children. The staff is generally seen as hardworking and dedicated to community service. However, a substantial number of reviews point to serious operational deficiencies. Communication issues are a recurring theme, with multiple patients reporting difficulty reaching the clinic by phone and receiving unhelpful or incorrect information from staff, including nurses. One reviewer experienced significant delays and a lack of cooperation when trying to obtain test results. The front desk experience is also criticized, with some receptionists described as inattentive and unhelpful, requiring assistance from security personnel. This negative feedback suggests a need for improved staff training and clearer communication protocols to ensure a more consistent and positive patient experience.

أبرز ما ذكره المرضى

• Staff helpfulness(3 إشارات)
• Communication problems(3 إشارات)
• Location convenience(2 إشارات)
• Doctor's bedside manner
• Front desk attentiveness
• Phone accessibility
• Quality department support

أصوات المرضى الحديثة