Very bad cracked heels: what to know

Short answer
Very bad cracked heels are deep fissures in thick, dry heel skin; they need consistent moisturising, reduced friction, and medical review when painful or inflamed.
This answers one question. It is not a diagnosis and does not replace an assessment by a licensed doctor.
At a glance
- Main mechanism
- Pressure and thick, dry skin can split under body weight.
- Protect the area
- Use an emollient and cover painful open fissures with a clean dressing.
- Higher concern
- Diabetes, poor circulation, or reduced sensation can delay healing.
Why severe fissures happen
Heel skin thickens under pressure, and dryness can make that thickened skin split when the foot bears weight. Open fissures may sting, bleed, or catch on fabric. [Dry Skin](/symptoms/dry-skin/) and [Cracked Skin](/symptoms/skin-cracking/) describe related features. Peeling, burning, or itching between the toes can suggest [Athlete's Foot](/conditions/athletes-foot/), which may coexist with heel cracking. Diabetes, reduced circulation, eczema, psoriasis, and some medicines can affect healing, so severe or recurring fissures deserve a proper assessment.
What to do now
Wash gently, pat dry, and apply a thick emollient soon afterwards and again before bed. Cover painful splits with a clean dressing, wear supportive shoes, and avoid walking barefoot on hard surfaces. Do not cut deep skin with a blade or aggressively file an open fissure. A clinician may recommend structured [Emollient Therapy](/treatments/medical-dermatology/emollient-therapy/) and check for fungal infection, eczema, or another contributor. Keep footwear dry and avoid sharing towels if fungal symptoms are present.
When to seek care
Arrange prompt care for increasing redness, warmth, swelling, pus, spreading pain, fever, or a wound that is not closing. Seek earlier assessment if you have diabetes, poor circulation, reduced sensation, or immune problems. Urgent review is appropriate for rapidly spreading redness, severe swelling, or feeling acutely unwell.
Questions for your doctor
Ask whether the fissures are due to simple dryness, pressure, fungal infection, eczema, or another condition. Discuss the right moisturiser, dressing, footwear, and whether you need testing or treatment for infection.
Find care
General Clinics & Polyclinics in Abu Dhabi
That answer is general. If you want it applied to your own case, these are licensed general clinics & polyclinics listed in Abu Dhabi.
27 Ar Ruwwad St - Shakhbout City - MSH4 - Abu Dhabi - United Arab Emirates
Accepts: Daman, Thiqa, Cigna, MetLife +20 more
Al Ruwais, Al Dhafrah
Accepts: Daman, Thiqa, AXA, Cigna +16 more
Al Bahyah - Al Bahyah Old - Abu Dhabi - United Arab Emirates
Accepts: Daman, Thiqa, Cigna, Allianz Care +18 more
Abu Dhabi
Accepts: Daman, Thiqa, AXA, Cigna +27 more
Ordered by verification status and how complete each clinic's public record is, then alphabetically. This is a directory listing, not a ranking — Zavis does not rate or recommend providers.
A factual listing drawn from the DHA, DOH and MOHAP licence registers. It is not a referral, an endorsement, or advice that any of these providers is right for you.
Questions people ask
Should I remove the hard skin around a deep heel crack?
Avoid cutting or aggressively filing skin around an open fissure; soften it gradually and ask a clinician about safe foot care.
Can cracked heels become infected?
Yes. Open splits can allow germs in, so worsening redness, warmth, swelling, pus, or fever needs prompt medical attention.
Related
Related reading
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Medical disclaimer. This page is general health information, not medical advice, and it cannot diagnose you. Always consult a licensed healthcare provider about your own symptoms and treatment. In an emergency in the UAE, call 998 for an ambulance.