AL Najim AL Azraq Pharmacy

التقييم العام

AL Najim AL Azraq Pharmacy receives a generally positive reception from its patrons, with many highlighting the exceptional helpfulness and knowledge of its staff. Reviewers frequently mention specific individuals who go above and beyond, such as Ms. Pooja Lakshmi for her diligent efforts in locating scarce baby formula and Amir, Hujaipha, and Nithin for their patient product explanations and personalized recommendations. This level of dedicated customer service is a recurring theme, creating a sense of trust and care that distinguishes the pharmacy. However, a notable concern arises regarding pricing, with one customer expressing dissatisfaction over charges for bags, leading to a lower rating. Another significant negative experience involved a delayed medication delivery without notice, coupled with poor after-sale service and an unacceptable interaction with a staff member named Mr. Debo, whose rudeness and lack of professionalism were strongly criticized. This incident highlights a critical gap in communication and complaint resolution for some customers, particularly when dealing with essential medications. While the pharmacy is praised for its helpful staff and product knowledge, these isolated but serious service failures detract from an otherwise favorable patient experience.

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• Staff helpfulness and knowledge(4 إشارات)
• Specific staff praised by name(3 إشارات)
• Customer service quality(3 إشارات)
• Product availability assistance
• Delivery issues
• Staff attitude concerns
• Pricing concerns

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