AL Hikma Pharmacy

التقييم العام

Patient experiences at AL Hikma Pharmacy present a mixed picture, with significant praise for specific services contrasting with serious concerns about delivery and customer interaction. Several reviewers highlight the pharmacy's efficiency in providing vaccinations, such as flu shots, with staff described as caring and attentive to patient well-being. One positive account specifically commends a staff member, Mr. Abullatif, for quickly sourcing a difficult-to-find medicine. However, a substantial number of negative comments focus on delivery delays and poor communication. One customer reported a very late delivery and a lack of responsiveness when urgent needs were communicated. Another detailed an issue with a short order through a third-party delivery service, followed by unhelpful customer service that included call disconnections and an unwillingness to speak with management. A particularly detailed negative review describes an incident involving a broken item, perceived unfair billing practices, and rude behavior from a pharmacist who allegedly refused to allow the customer to keep a usable part of the broken item and told them not to return. This same review notes that a colleague was polite, suggesting inconsistency in staff conduct. The pharmacy appears to be well-known for quick service, but these negative interactions, particularly regarding billing and staff demeanor, detract from the overall patient trust.

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• Vaccination services praised(2 إشارات)
• Staff helpfulness with medication
• Delivery delays reported(2 إشارات)
• Poor customer service(2 إشارات)
• Billing disputes
• Staff rudeness
• Quick service reputation

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