DR. Ismail Polyclinic

التقييم العام

Patient feedback for DR. Ismail Polyclinic presents a divided picture, with significant praise for specific medical professionals contrasted by consistent criticism of administrative and reception staff. Many patients express deep satisfaction with Dr. Saji Shamsudheen, describing her as friendly, caring, and exceptionally professional, particularly in handling gynecological concerns. Her ability to patiently listen and provide clear explanations is frequently highlighted, creating a sense of safety and comfort for those under her care. Conversely, a substantial number of reviewers report negative interactions with the front desk and billing departments. Issues range from slow service and perceived arrogance to a lack of clear communication regarding tests and payment, especially when insurance is involved. Some patients encountered unexpected charges or were not fully informed about the scope of services included in initial payments, leading to frustration and additional expenses. Emergency situations appear to be handled with a focus on payment before treatment, which reviewers found unprofessional and lacking in empathy, particularly for elderly patients. The overall experience suggests a disconnect between the quality of medical care provided by some doctors and the operational efficiency and patient interaction at the reception level.

أبرز ما ذكره المرضى

• Doctor Saji's patient care(3 إشارات)
• Reception staff attitude(3 إشارات)
• Payment and insurance clarity(2 إشارات)
• Emergency handling
• Professionalism of nurses
• Disrespectful doctor comments

أصوات المرضى الحديثة