Emirates Health Services

التقييم العام

Patient feedback for Emirates Health Services reveals a mixed experience, with several individuals reporting significant issues that detract from their care. A recurring concern involves communication breakdowns and medication errors, particularly during admissions for serious conditions. One reviewer detailed instances of Levofloxacin being continued despite adverse effects, with medical staff admitting oversight. This lack of vigilance and clear explanation for treatment changes caused considerable distress. Another patient encountered difficulties with administrative processes, citing unexpected center fees and a complicated refund procedure that required extensive documentation and was subject to approval. Delays in receiving essential documents, such as pre-employment fitness certificates, were also mentioned, with a five-working-day issuance period deemed too long. In clinical interactions, some patients experienced procedural mishaps, including a difficult blood draw that resulted in a clot and a lack of immediate, effective intervention for an ear injury. The overall impression from these accounts suggests a need for improved staff training in patient interaction, clearer communication protocols, and more streamlined administrative and medical processes to ensure a more positive and safe patient journey.

أبرز ما ذكره المرضى

• Medication errors
• Communication issues(2 إشارات)
• Hidden fees
• Refund process
• Delayed certificates
• Procedural errors(2 إشارات)
• Staff training needs(2 إشارات)
• Administrative delays

أصوات المرضى الحديثة