{"citation":"Zavis, UAE Patient Experience Index, Google ratings read between April 2026 and October 2026. https://www.zavis.ai/intelligence/uae-patient-experience-index-october-2026","id":"patient-experience","title":"UAE Patient Experience Index","asOf":"2026-10-19","period":"Google ratings read between April 2026 and October 2026","source":"Google ratings and review counts of licensed facilities, as held in the UAE Open Healthcare Directory","method":"Licensed facilities with at least 10 Google reviews. Median rather than average, so a few extreme ratings do not move the result. Groups with fewer than 25 facilities are left out.","caveats":["Google ratings reflect the patients who chose to review, not all patients.","Ratings were read on different dates; recent changes may not show yet."],"tables":[{"key":"by_category","caption":"Ratings by type of facility","columns":["Type","Facilities","Median rating","Rated 4.5+ (%)","Below 4.0 (%)","Reviews"],"rows":[["General Clinics & Polyclinics",2254,4.7,71.9,8.5,928861],["Pharmacies",1316,4.7,68.5,11.5,196092],["Dental Clinics",529,4.8,88.3,2.8,139359],["Eye Care & Ophthalmology",275,4.8,86.5,3.3,46412],["Home Healthcare",172,4.8,83.7,8.1,26099],["Hospitals & Medical Centers",130,4.5,58.5,12.3,320236],["Physiotherapy & Rehabilitation",83,4.9,84.3,3.6,14429],["Dermatology & Skin Care",69,4.7,84.1,1.4,19756],["Labs & Diagnostics",62,4.4,48.4,19.4,22425],["Medical Equipment & Supplies",25,4.3,40,24,931]]},{"key":"by_city","caption":"Ratings by city","columns":["City","Facilities","Median rating","Rated 4.5+ (%)","Below 4.0 (%)","Reviews"],"rows":[["Dubai",2967,4.8,80.8,5.9,1098272],["Abu Dhabi",907,4.6,59.9,14.4,390947],["Sharjah",570,4.6,67.2,9.5,130424],["Ajman",262,4.6,66.8,12.6,45635],["Al Ain",261,4.6,59.4,10.7,70859],["Umm Al Quwain",38,4.7,71.1,5.3,6450]]},{"key":"most_reviewed","caption":"Most-reviewed facilities","columns":["Facility","City","Type","Google rating","Reviews"],"rows":[["Damas Medical Center","Sharjah","General Clinics & Polyclinics",4.3,17808],["Medcare Hospital( )","Dubai","Hospitals & Medical Centers",4.7,17200],["V F S And A M H Medical Fitness Center","Dubai","General Clinics & Polyclinics",5,16809],["Medeor 24x7 Hospital","Abu Dhabi","Hospitals & Medical Centers",4.6,15563],["Amber Clinics","Dubai","General Clinics & Polyclinics",4.7,14949],["Medeor Hospital Dubai","Dubai","Hospitals & Medical Centers",4.8,14593],["Aster Cedars Hospital Jebel Ali","Dubai","Hospitals & Medical Centers",4.8,13720],["International Modern Hospital ( )","Dubai","Hospitals & Medical Centers",4.8,13126],["Burjeel Darak Hospital","Abu Dhabi","Hospitals & Medical Centers",4.4,12567],["Nmc Specialty Hospital DIP","Dubai","Hospitals & Medical Centers",4.4,12399]]},{"key":"top_rated_at_scale","caption":"Highest-rated facilities with 500+ reviews","columns":["Facility","City","Type","Google rating","Reviews"],"rows":[["V F S And A M H Medical Fitness Center","Dubai","General Clinics & Polyclinics",5,16809],["Smart Salem Center","Dubai","General Clinics & Polyclinics",5,10816],["Elegant Hoopoe Poly Clinic","Dubai","General Clinics & Polyclinics",5,4270],["Synergy Advanced Dental And Orthodontic Center","Abu Dhabi","Dental Clinics",5,3984],["Capital Medical Centre For Health Screening - - O.P.C","Al Ain","General Clinics & Polyclinics",5,3865],["AL Ahalia Clinic","Sharjah","General Clinics & Polyclinics",5,1596],["Shruti Eye Care Opticals","Dubai","Eye Care & Ophthalmology",5,1295],["Urban Medical Centre","Dubai","General Clinics & Polyclinics",5,1165],["Dr Joy Dental Clinic - Palm Jumeirah","Dubai","Dental Clinics",5,1119],["Frame Optics","Dubai","Eye Care & Ophthalmology",5,1105]]}]}